Inoapps · 15 hours ago
MS Functional Support Analyst (ERP)
United States
Full-time
Remote
Mid Level
4+ years expInoapps is focused on delivering innovative Oracle On-Premises and Oracle Cloud applications and technology solutions for clients. The MS Functional Support Analyst will provide functional support to managed services customers for Oracle EBS and Fusion, handling incidents, requests, changes, and problems while collaborating with technical support and service delivery teams.
HardwareInformation TechnologyOil and Gas
Responsibilities
End-to-end support of Oracle customers through Incident, Problem and Change management
Ad hoc project requirements (providing estimates and implementing changes)
Providing advice and guidance to customers verbally or in writing on a timely basis, according to defined SLAs
Take the lead on individual service improvement initiatives identified by the Team Lead / Team, and ensure their delivery
Proactively analyse and identify repeating issues and problems in order to fix problem, provide workarounds and/or create knowledge document in line with problem management practices
Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation
Provide technical input to client reviews
Maintain and develop technical knowledge and skills
Assist in functional pre-sales and support transitions
Provide support on a 24x7 basis for critical incidents via shift rotation
Evaluate and promote new technologies and enhancements
Qualification
Required
4-6 years experience, supporting Financials, Procurement and Projects within Oracle Fusion as necessity with hands on experience supporting Oracle EBS desirable
Excellent communication and customer engagement skills
Experience of working in a managed services team
Functional understanding, along with exposure to areas such as Human Resources and Payroll as well as writing SQL queries
ITIL awareness and experience
Certified by Oracle in Fusion for Financials and Projects
Company
Inoapps
Inoapps is an Oracle reseller and Platinum partner in Europe, Middle East, and Africa specializing in Oracle applications.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$15.81MKey Investors
Business Growth Fund
2022-04-12Acquired
2013-09-11Series Unknown· $15.81M
Leadership Team
Dermot Murray
VP Technology
Iain Campbell
VP Sales
Recent News
2023-12-22
2023-12-22
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