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Loyola University Chicago · 1 day ago

CTS TECHNOLOGY COORDINATOR

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

Loyola University Chicago is one of the nation’s largest Jesuit, Catholic universities, recognized for its academic excellence. The CTS Technology Coordinator role focuses on ensuring a positive user experience by providing support for classroom and event technology, managing service requests, and maintaining audiovisual equipment.

Higher Education

H1B Sponsor Likely

Responsibilities

Delivers a positive user experience by providing clear communication, timely support, and proactive solutions to technical issues

Supports IT service management processes by triaging support requests, prioritizing incidents, and following up on resolutions to improve service delivery

Maintains area documentation, updates appropriate knowledge articles, and improves processes

Manages inventory by tracking, maintaining, and supporting IT assets

Engages in professional development by staying current on technology and assisting with training

Install, configure, troubleshoot, and maintain audiovisual (AV) equipment in classrooms, lecture halls, and event spaces to ensure reliable operation

Provide real-time technical assistance for faculty, staff, and event organizers, resolving AV issues promptly to minimize disruptions

Regularly inspect and test classroom AV systems, including projectors, microphones, speakers, displays, and control systems, to ensure optimal performance

Assist with classroom technology refresh projects, including replacing and upgrading AV equipment, ensuring compatibility with university standards

Work with faculty, IT teams, and vendors to implement new AV solutions and provide training on system usage and best practices

Qualification

Audiovisual (AV) equipmentTechnical supportOperating systems troubleshootingMedia streamingVideo conferencingAudio systemsAnalytical skillsProblem-solving skillsCommunication skills

Required

Bachelor's degree in business, digital media, computer science or related field and at least two years of directly relevant experience

Bachelor's or higher degree in a major such as computer science, information technology, or related; or appropriate combination of education and experience

Strong analytical and problem-solving skills

Familiarity with a variety of technical concepts, practices, and procedures in both computer and media industries

Familiarity of using and troubleshooting operating systems (Windows, Macintosh), along with systems such as Crestron, Q- SYS , Zoom, Panopto, and Office 365

Experience with visual communications involving media streaming and video conferencing

Experience with audio systems such as Shure, Sennheiser, Biamp, QSC and general audio technologies (microphones, consoles, speakers)

Preferred

Any type of certification demonstrating expertise in computers, control systems, or help desk administration is a plus

Company

Loyola University Chicago

Glassdoor3.9

A private Jesuit research university in Chicago, Illinois

Founded in 1870

Chicago, Illinois, US

1001-5000 employees

http://LUC.edu

H1B Sponsorship

Loyola University Chicago has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (39)

2024 (31)

2023 (27)

2022 (27)

2021 (33)

2020 (15)