Staples · 1 day ago
Team Manager Sales Engineering
Home, Framingham, MA, 01702, US
Full-time
Onsite
Mid, Senior LevelStaples is a leading office supply retailer, and they are seeking a Team Manager for Sales Engineering. The Team Manager will lead a team responsible for the onboarding and integration of enterprise-level customers, ensuring a high-quality customer experience while managing team performance and development.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Hire and manage a team of individual contributors responsible for leading the onboarding effort and technical integrations for complex, enterprise-level customers – both newly won customers and existing customers requiring integration-support, in partnership with Sales counterparts
Manage the team’s workload and daily tasks, reviewing activity and performance metrics to ensure effective use of Customer Success resources consistent with company objectives
Champion the change management effort and steady evolution of the SE organization’s contribution to the broader business, influencing direct reports and internal stakeholders
Serve as an escalation point for internal stakeholders and external customers on behalf of direct reports
Leverage data to elicit trends in team activity and efficacy, identifying coaching opportunities and expose process improvement opportunities
Contribute to the ongoing development of the eComm Playbook through providing SME insights with a business-strategy orientation
Ensure the ongoing training and development of critical skills and competencies of direct reports, consistent to standards established by leadership
Manage a team of individual contributors, ensuring the team produces consistently to expectation
Champion a performance-driven culture within the team, promoting accountability, transparency, and a commitment to continuous improvement
The Team Manager plays a critical role in executing the organizational strategy for the Sales Engineering team as well as the broader Customer Success organization
Ensuring the team performs to expectation and provides an excellent customer experience
Navigating and resolving complex customer escalations with internal stakeholders and external customers
This role is responsible for championing the strategic direction of Sales Engineering, ensuring organizational goals are met while maintaining an exceptional customer onboarding experience
Commits Staples’ internal resources efficiently and effectively to solve for customer needs while challenging unneeded complexity
Coaches their team to identify better ways of approaching specific challenges, automate certain activities, and diligently managing operating expense
Identifies opportunities for process improvement, talent development, and provide real-time feedback and coaching to their teams and cross-functional partners
Uses discretion and judgement to craft simple and scalable solutions to customer problems and challenge complexity, as well as making hiring and performance management decisions relative to their teams
Supports and partners directly with leadership across Sales Engineering, Customer Success, and the broader Support organizations to ensure organizational goals and objectives are met
Needs to be able to communicate and liaise effectively across many different functional departments including IT, Sales, Supply Chain, Finance, Pricing, as well as with external vendor partners and Staples’ customers
Qualification
Required
Experience in managing a team of individual contributors responsible for onboarding and technical integrations for enterprise-level customers
Ability to manage workload and daily tasks, reviewing activity and performance metrics
Experience in change management and influencing stakeholders
Ability to serve as an escalation point for internal stakeholders and external customers
Experience leveraging data to identify trends and coaching opportunities
Contributions to the development of business strategies and playbooks
Commitment to ongoing training and development of team members
Ability to champion a performance-driven culture promoting accountability and transparency
Experience in navigating complex customer escalations
Ability to communicate effectively across various functional departments and with external partners
Preferred
Strategic sales orientation
Curiosity and approachability
Passion for problem-solving and solution-focused approaches
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
Founded in 1986
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
Company data provided by crunchbase