Starfish Computer Corporation · 10 hours ago
Help Desk Engineer
North Olmsted, OH
Full-time
Hybrid
Entry Level
1+ years expStarfish Computer Corporation is seeking a Help Desk Engineer to provide direct end-user support for client issues. The role involves troubleshooting hardware, software, and network issues, as well as maintaining clients' computer networks and documentation.
Cloud ComputingInformation ServicesInformation Technology
Responsibilities
Provide direct end-user support via phone, email, chat and other means resolving tier I issues that include diagnosing and resolving hardware, software, and network issues
Support network monitoring diagnostics, and help with preventative maintenance to ensure that network systems are operational and running at peak performance
Maintain proper documentation of systems, licensing and applications
Record and document work completed and in-progress; assist in updating network documentation to record installations, upgrades, configurations, etc
Follow standard operating procedures for day-to-day activities
Maintain up-to-date knowledge of rapidly changing computer hardware, software, and network technology
Qualification
Required
1+ years of experience working in a fast-paced client-facing role
Basic knowledge, and ability to support and troubleshoot firewalls
Demonstratable skills in client/customer service
Ability to participate in on-call and after-hours support rotation of every 10 – 12 weeks
Ability to write clear and concise documentation of what you did during a repair or implementation
Strong oral and written communication skills
Organized and can self-manage with minimal oversight
Possess the willingness to continually gain knowledge of new technology and use cases
Possess knowledge of technical terms in the information technology industry with the ability to communicate professionally, clearly and concisely with a diverse group of people who may not know technical terms
Able to visit client sites once or twice a week
Reliable transportation is needed
Preferred
Experience working in help desk or service desk support or related
Associate's or Bachelor's degree in Information Technology or related
Some familiarity with network management activities to include, but not limited to; Active Directory; Virtual Private Networks (VPN); Disk space allocation; Wireless access privileges; Network performance monitoring systems
Experience working with ticketing systems such as TigerPaw, ServiceNow, HaloPSA or similar is a nice to have, but not required
Company
Starfish Computer Corporation
Starfish Computer Corporation is a complete technology solution provider.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Timothy Seiple
Chief Operating Officer
Company data provided by crunchbase