Akkodis · 9 hours ago
IT Operational Process Manager
Richmond, VA
Contract
Hybrid
Mid Level
$40/hr - $45/hrAkkodis is seeking a highly motivated IT Operational Process Manager with a strong technical and cyber/access management background. This role will be responsible for managing daily activities that support key control processes and drive quality outcomes, while providing exceptional support to end-users and implementing improvements to enhance efficiency.
Information Technology & Services
Hiring Manager
Satender Singh B.
Responsibilities
Independently manage recurring activities with flawless delivery, which drive quality and compliant outcomes for key control and operational processes, and ensure zero self-inflicted non-compliance issues, backed by the collection of defensible evidence
Leverage process management concepts (e.g. CTQs, SIPOCs, Swimlanes, RACIs, etc.) to drive clarity and understanding about how existing processes occur
Drive a well-managed agenda by ensuring job aids and procedures are current, and are completely and accurately maintained
Collect and maintain data related to the process, and leverage existing capabilities (e.g. Google Sheets, SQL, etc) to reduce manual effort and/or risks within the process, while creating meaningful transparency into the health of the process
Leverage an understanding of the existing process (i.e. how it’s occurring), expectations of key stakeholders (i.e. how it should be occurring and why), and combine that with an understanding of supporting data and existing systems, to recommend improvements backed by data and process analysis for stakeholder acceptance
Contribute to audit related activities such as, but not limited to, process walk-throughs, evidence requests, etc
Provide first in class level 1 service to peer teams and internal end-users, to compliantly shepherd others through existing processes and influence effective outcomes. When needs arise, engage with level 2 and level 3 teams by clearly and accurately conveying existing situations, highlight impediments and where assistance is needed, and if appropriate, provide recommendations that are aligned to the key objectives of the process or intent of the supporting system
Qualification
Required
Process Management — A strong understanding of process management concepts (e.g. CTQs, KPIs, SIPOCs, Swimlanes, RACIs, Process Health Monitoring (e.g. Throughput, Control Charts, etc.)
Process Execution — An ability to apply process management experience to follow and execute structured workflows, and when needs arise, define and design workflows in alignment with key success factors and complement existing processes or capabilities
Technical aptitude — Able to quickly understand existing systems and capabilities, how they exist and interact with other systems within our technical ecosystem, and how the system/capability supports existing controls or processes
Technical aptitude — An understanding about how systems interact with each other (e.g. File Transfer, APIs, etc.), and the technical infrastructural layers of an application (e.g. Application/UI layer, Server layer, Data layer)
Technical and Data aptitude — An understanding of standard tools Excel and Google Sheet functions (e.g. Google Sheets, SQL, etc.) with an ability to efficiently analyze and manage data to drive compliant process outcomes, reduce manual effort and/or risks, and analyze throughput to identify and recommend grounded improvement opportunities. Proven experience with common Google Sheet functions (e.g. IF statements, error trapping, count and sum functions, vlookup/xlookup, index match, query, etc.) and graphing (e.g. bar charts, combo charts). An understanding of database concepts and SQL syntax, with an ability to execute existing queries, make modifications to existing queries, and possibly create new queries
Technical aptitude — An understanding of standard tools (e.g. Google Docs, Google Slides) with an ability to clearly and concisely document procedures, produce meaningful reporting, and outline improvement recommendations supported by data and process analysis
Cyber/Access Management — An understanding of cyber security and access management concepts. An ability to apply that knowledge to ensure teams, controls and processes comply with documented standards, efficiently and compliantly enable end-user access to existing systems, and reduce risks of inappropriate access
Preferred
Yellow Belt certification or experience with end‑to‑end process mapping and improvement methodologies
Experience supporting internal controls, audit processes, or risk remediation
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase