Orange EV · 11 hours ago
Customer Quality Engineer
Kansas City, KS
Full-time
Onsite
Senior Level
5+ years expOrange EV is a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. They are seeking an experienced Quality Engineer to join their Customer Quality team to assist in resolving Field Service Incidents while driving product improvements based on customer feedback.
Autonomous VehiclesElectric VehicleManufacturing
Responsibilities
Process Customer opportunities by conducting thorough investigations and determining root cause analysis
Manage and resolve field service incidents (FIRs), ensuring timely responses and corrective actions
Lead customer communication regarding quality concerns, corrective actions, and improvement initiatives
Coordinate cross-functional investigations with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams
Develop and implement corrective and preventive actions (CAPAs) based on customer feedback
Share joint responsibility for the development and maintenance of the QA department's various data collection and analysis software to ensure accurate reporting and tracking of quality performance
Analyze trends in customer complaints and FIRs to identify systemic issues and drive continuous improvement
Track and report key quality metrics related to customer satisfaction and defect rates
Support audits and customer visits by providing detailed quality performance reports
Collaborate with Field Service teams to improve product reliability and reduce service incidents
Drive continuous improvement initiatives using Six Sigma, Lean, and/or other quality methodologies
Assist in the analysis of trends, repeat incidents and areas of concern
Perform other duties as required to support corporate objectives
Ability to perform deep-dive research on “off the shelf” components to identify and assess capabilities
Qualification
Required
Bachelor's degree in engineering, Quality Management, or a related field
5+ years of experience in customer quality or Field Service Quality Engineering
Strong knowledge of customer complaint resolution processes, FIR investigations, and corrective action methodologies
Experience conducting root cause analysis and implementing CAPAs
Ability to collaborate effectively with Manufacturing, Quality, Process Engineering, Design Engineering, and Field Service teams
Experience in jointly managing the development and maintenance of data collection and analysis software, ensuring accuracy in quality reporting and metrics
Proficiency in quality systems, statistical analysis, and process improvement methodologies
Excellent communication and problem-solving skills
Preferred
Master's degree
Certifications such as CQE (Certified Quality Engineer), Six Sigma, or Lean Manufacturing
Experience with Regulatory Compliance
Company
Orange EV
Orange EV manufactures and sells heavy-duty industrial electric vehicles.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$35.4MKey Investors
Kansas Department of CommerceMissouri Technology Corporation
2023-06-20Grant· $0.25M
2022-08-04Series Unknown· $35M
2015-09-29Seed· $0.15M
Leadership Team
Kurt Neutgens
President and Chief Technology Officer
Joe Marsh
Chief Financial Officer
Recent News
2025-10-01
2025-09-23
Company data provided by crunchbase