United Concordia Dental · 1 day ago
Enrollment and Billing Representative
Erie-Meadville Area
Full-time
Hybrid
Mid Level
$19.27/hr - $27.42/hr
3+ years expUnited Concordia Dental is responsible for managing enrollment and billing activities for its membership department. The role involves verifying enrollment status, addressing inquiries, and resolving billing issues while maintaining accurate membership data and communication with clients and members.
DentalFinancial ServicesHealth CareHealth InsuranceInsurance
Responsibilities
Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries
Process and maintain membership data. Manage multiple production oriented tasks and responsibilities
Perform various billing, accounts receivable, and reconciliation activities
Create and distribute membership/billing materials and communications to clients/members
Ensures acceptable service levels, metrics, and/or other performance guarantees are met
Conduct research to ensure issue resolution
Other duties as assigned or requested
Qualification
Required
High school diploma / GED
3 years of related, progressive experience (exempted experience requirements effective August 2016)
Experience using Microsoft Office Applications
Experience in Billing/Enrollment and/or Customer Service
Strong financial aptitude
Solid customer service/phone skills
Attention to detail
Organizational skills
10-key data entry with both quality and speed
Basic accounting knowledge and ability to reconcile enrollment and/or payment information
Proven ability to analyze and resolve problems
Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
Ability to take direction and to navigate through multiple systems simultaneously
Ability to maintain composure under stressful and fast-paced conditions
Preferred
Associates Degree in Business or a related field OR
Bachelor's Degree in Business or a related field
Prior finance related experience
Prior healthcare industry experience
Prior Enrollment and Billing experience
Company
United Concordia Dental
Group dental insurance is only part of our story.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Roosevelt A.
Senior Vice President & Chief Dental Officer at United Concordia Dental
John Doyle
Vice President Strategic Partnerships
Recent News
Business Journals
2022-06-29
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