Secomea · 2 days ago
Junior Implementation & Support Engineer (OT Cybersecurity) - US
Dallas, TX
Full-time
Hybrid
New Grad, Entry LevelSecomea is a growing international company specializing in Industrial IoT, cybersecurity, and secure remote access. They are seeking a Junior Implementation & Support Engineer to join their US Customer Services team, focusing on customer implementations and technical support responsibilities.
Cyber SecurityInformation TechnologyNetwork SecuritySoftware
Responsibilities
You will help customers successfully deploy and adopt Secomea’s solutions as part of paid implementation projects
Configuring secure remote access solutions, Azure AD integrations, and network setups
Advising customers on best practices for OT remote access, identity management, and cybersecurity
Supporting customers during onboarding and implementation phases
Collaborating with Secomea R&D and technology partners on configuration and troubleshooting
Ensuring proper documentation of customer setups and implementation outcomes
Handling customer cases via our ITSM system and live communication
Troubleshooting technical issues related to networking, connectivity, and system configuration
Acting as 2nd-level support and escalating complex cases according to internal guidelines
Working according to established ITIL-based support processes, ensuring consistent case handling, documentation, and escalation
Contributing to internal documentation, knowledge base articles, and best practices
Collaborating closely with Support, Operations, and Platform teams
Qualification
Required
Configuring secure remote access solutions, Azure AD integrations, and network setups
Advising customers on best practices for OT remote access, identity management, and cybersecurity
Supporting customers during onboarding and implementation phases
Collaborating with Secomea R&D and technology partners on configuration and troubleshooting
Ensuring proper documentation of customer setups and implementation outcomes
Handling customer cases via our ITSM system and live communication
Troubleshooting technical issues related to networking, connectivity, and system configuration
Acting as 2nd-level support and escalating complex cases according to internal guidelines
Working according to established ITIL-based support processes, ensuring consistent case handling, documentation, and escalation
Contributing to internal documentation, knowledge base articles, and best practices
Collaborating closely with Support, Operations, and Platform teams
Comfortable working in a structured, process-driven environment and following defined support and implementation workflows
Able to prioritize and manage multiple tasks across support cases and implementation activities
Strong sense of ownership and accountability, from initial request to final resolution
Collaborative mindset and ability to work effectively with global teams across functions and time zones
Excellent communication skills in English and can make complex concepts clear to both technical and non-technical people
Preferred
Have a technical background in networking, IT, automation, or OT environments
Have networking knowledge around CCNA level or similar
Know of the following: OT cybersecurity, OT networking, network experience at the CCNA level, IAM or PAM
Can read and write Shell scripts and have basic Python understanding
Have the ability to understand and analyze customers' technical needs
Take ownership of tasks and customer cases, ensuring proper follow-through and resolution
Benefits
Close collaboration with skilled engineers across functions
Opportunities to grow your role as the US organization scales
A supportive culture focused on quality, trust, and technical excellence
Company
Secomea
Global SaaS proving a Secure Remote Access (SRA) solution for OT assets and industrial networks
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-01-01Series Unknown
Leadership Team
Anna Malavakis
Partner Account Manager
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