Stanford Federal Credit Union · 19 hours ago
Collections Representative
Palo Alto, CA
Full-time
Hybrid
Entry Level
$29/hr - $35/hr
1+ years expStanford Federal Credit Union is committed to improving financial lives and is seeking a Collections Representative to join their team. The role involves maintaining a financially sound loan portfolio through early delinquency control of various loans, utilizing methods such as phone calls and interviews to resolve issues with members.
Financial Services
No H1B
Responsibilities
Analyze the accounts, prepare for the calls, and call members. Interview members to determine reason for delinquency. Take appropriate action to resolve the account (could include loan modification or loan workouts)
Counsel members concerning their financial obligations, advise of options, and solicit agreement of payments
Notate in various systems such as DNA, DDS, or Temenos the details of the conversation and the outcome. Ensure members' files are kept updated and complete and required documents are scanned into the imaging system
Skip-trace members who could not be reached or members who do not respond to our collection effort after 1 letter and 3 messages or when a loan reaches 30 day delinquency status
Respond to members' inquiries regarding their loans or accounts with SFCU
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, the Office of Foreign Assets Control Act, the NCUA Rules and Regulations, and the Fair Debt Collections Practice Act
Qualification
Required
One to three years' experience in credit union or financial institution collections
Ability to perform in-depth dialogues, conversations, and explanations with members, colleagues, and outside vendors can be of a sensitive and/or highly confidential nature
Must be able to perform arithmetic calculations (adding, subtracting, multiplication, division, percentage), and compute interest calculation based on principal balance, interest rate, and time
Demonstrate ability to effectively handle multiple, simultaneous, and changing priorities, and perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
Possess interpersonal skills when communicating with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, the Office of Foreign Assets Control Act, the NCUA Rules and Regulations, and the Fair Debt Collections Practice Act
Benefits
100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll reimbursement $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources
Company
Stanford Federal Credit Union
Stanford Federal Credit Union is a company that offers retail banking services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Kolkowitz
Board Member
Recent News
2025-04-12
2024-12-19
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