Autodesk · 6 days ago
Process Designer and Analyst
Boston, MA, USA
Full-time
Onsite
Mid, Senior Level
$81K/yr - $145K/yr
5+ years expAutodesk is a company that creates innovative software for various industries. They are seeking a Digital Support Process Designer & Analyst to optimize AI-powered workflows within the Customer Technical Success organization, focusing on process mapping and change management to enhance operational efficiency.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Map, analyze, and redesign operational workflows across CTS to identify where AI/IA can reduce friction, accelerate customer impact, or eliminate manual work
Partner with the AI/IA Solutions Engineer to co-create future-state workflows that blend human expertise with AI assistance, ensuring clarity, consistency, and global scalability
Develop workflow standards and 'AI-enhanced process templates' to drive reusability across teams and product areas to align all of CTS
Ensure workflows are intuitive, trusted, and elevate employee efficiency and experience
Be the face of experimentation cycles (hypothesis → test → measure → decide) ensuring experiments are structured, measurable, and aligned to transformation goals
Define success criteria and evaluation frameworks for each pilot, focusing on adoption, friction reduction, time savings, and employee experience improvements
Run deep-dive sessions with teams to validate early prototypes, capture corner cases, and guide iteration
Ensure alignment between operational needs, technical feasibility, organizational readiness, and long-term strategy
Facilitate recurring working groups, design reviews, and experiment check-ins to keep stakeholders and leadership informed
Work hand-in-hand with the AI/IA Solutions Engineer to convert operational learnings into technical designs—and vice versa
Coordinate global change management with managers on new AI-powered workflows, ensuring teams understand the purpose, value, and expected outcomes, especially across multiple geographies
Produce enablement guides, communication plans, adoption playbooks, and rollout kits that support experimentation → pilot → scale transitions
Track adoption, usage, and impact metrics for all new workflows and experiments
Build clear, compelling insights for leadership explaining where AI is delivering value and where friction remains
Support the creation of business cases for additional investment, scaling decisions, and vendor/platform considerations
Qualification
Required
5+ years' experience in customer support operations, service design, digital transformation, or process optimization
Technical aptitude demonstrating early adoption of new tools and technology
Experience running structured experiments or pilots (hypothesis → test → measure → iterate)
Demonstrated expertise with process modeling
Ability to break down complex processes into clear, sequenced workflows with measurable outcomes
Proven ability to lead cross-functional initiatives across multiple regions or business units
Strong analytical skills with ability to synthesize user feedback, adoption metrics, and friction points into actionable insights
Experience implementing change management practices at scale (Gaining awareness to drive desire, enablement, rollout planning, adoption measurement)
Ability to translate technical operational needs into business requirements that guide engineering or vendor development
Comfort working in ambiguous, fast-moving environments where processes and technologies evolve rapidly
Benefits
Health and financial benefits
Time away
Everyday wellness
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Janesh Moorjani
CFO
Amy Bunszel
Executive Vice President, Architecture, Engineering and Construction
Recent News
thesaasnews.com
2026-02-07
2026-02-06
Company data provided by crunchbase