ROCS Grad Staffing · 19 hours ago
Customer Service Case Manager
Arlington, VA
Full-time
Hybrid
Mid Level
$20/hr - $20/hrROCS Grad Staffing is a leading nonprofit dedicated to advancing training and advocacy for policies that benefit children and families. They are seeking a Customer Service Case Manager to serve as a liaison for childcare providers, assisting them with government program navigation and providing exceptional customer service support.
ConsultingCRMEducationEmploymentHuman ResourcesInformation TechnologyMarketingRecruiting
Hiring Manager
Devin Jones
Responsibilities
Serve as principal liaison for providers in all areas of fee assistance program eligibility (ie. updating documents, verifying submitted information, answering all provider questions/concerns)
Assist providers in assessing qualifications according to the Department of Defense policies and provide exceptional customer service support in navigating fee assistance program policies and procedures
Enter and maintain customer data into the electronic database
Receive incoming calls, letters and E-mail from families and providers and provide exemplary customer service via active listening and professional communication
Maintain respectful working relationship with clients and adhere to high-ethical standards including maintaining strict confidentiality
Provide weekly report on pre-determined measurable job tasks and call volume
Participate in a team-oriented work environment
Assist with special projects and other functions as needed to accomplish mission and objectives
Perform other duties as assigned
Qualification
Required
Completed bachelor's degree or relevant experience
Proven experience providing customer service to diverse populations. Conflict resolution experiences a plus
Experience in a social services, human services, or child development setting
Experience with case management and multi-tasking
Experience with call center environment
Proven multi-tasking capability, sense of urgency, organizational skills, and case management skills
Experience with the Microsoft Office suite of products and Internet-savvy
Exceptional oral and written communication skills
Preferred
Fluency in Spanish is a plus
Company
ROCS Grad Staffing
We help businesses throughout the Northern VA and Washington DC Metropolitan areas find the top recent college grad talent for entry and junior level positions.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brandon Labman
Co-Founder
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