Cherokee Nation · 22 hours ago
Senior Salesforce Business Analyst
United States
Full-time
Remote
Senior Level, Lead/Staff
$120K/yr - $150K/yr
10+ years expCherokee Nation is seeking a seasoned Senior Salesforce Business Analyst to join their team supporting federal and public sector initiatives. This role involves close collaboration with clients and internal delivery teams to elicit business requirements and ensure Salesforce solutions align with mission and operational needs.
CommunitiesGovernmentService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support end-to-end Salesforce delivery across core platform capabilities, including Service Cloud, Sales Cloud, and custom CRM solutions, with a focus on business analysis and requirements definition
Act as the primary liaison for business stakeholders, building strong relationships and serving as a trusted advisor throughout discovery and delivery phases
Lead and facilitate discovery sessions, stakeholder interviews, and workshops to elicit business, functional, and reporting requirements
Document current-state and future-state business processes, workflows, and use cases to support solution design
Translate business needs into well-defined user stories, acceptance criteria, and functional requirements aligned with Agile methodologies
Collaborate closely with Salesforce Administrators, Developers, and Architects to ensure requirements are clearly understood and solutions meet stakeholder expectations
Support backlog grooming, sprint planning, and ongoing prioritization in partnership with Product Owners and project leadership
Validate requirements and solution designs through walkthroughs, prototypes, and iterative stakeholder feedback
Coordinate and support User Acceptance Testing (UAT), including test scenario creation, execution support, defect triage, and final sign-off
Ensure solutions comply with federal governance, security, data, and regulatory standards
Contribute to change management efforts, including documentation, training materials, and stakeholder communications
Performs other job-related duties as assigned
Qualification
Required
This position requires an active Secret clearance to be considered
A government contract requires that this position be restricted to U.S. citizens or legal permanent residents
You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify
Bachelor's degree required
6–8 years of experience as a Salesforce Business Analyst, Functional Analyst, or CRM Consultant, with a minimum of 10 years of overall professional experience
Proven experience supporting Salesforce implementations in federal, public sector, or other highly regulated environments
Strong business analysis expertise, including requirements elicitation, process modeling, user story development, and acceptance criteria definition
Experience working within Agile or hybrid Agile delivery frameworks
Demonstrated ability to translate complex business needs into clear, actionable functional requirements without direct responsibility for configuration or development
Working knowledge of Salesforce platform capabilities sufficient to guide solution discussions and collaborate effectively with technical teams (hands-on configuration not required)
Experience supporting large, multi-stakeholder programs with diverse user groups
Excellent written and verbal communication, facilitation, and documentation skills
Must pass pre-employment qualifications of Cherokee Federal
Preferred
Salesforce Certified Administrator or other relevant Salesforce certification preferred
Additional certifications preferred, including Business Analysis, Agile, or Salesforce Consultant–level credentials
Willingness to maintain and assign Salesforce certifications to Cherokee Federal and pursue additional certifications as required
Benefits
Medical
Dental
Vision
401K
And other possible benefits as provided.
Company
Cherokee Nation
Cherokee Nation is a tribal community in the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$27.37MKey Investors
U.S. Department of Health & Human ServicesU.S. Department of TransportationU.S. Environmental Protection Agency
2025-06-11Grant· $1.27M
2025-01-13Grant· $10.7M
2023-10-23Grant· $0.07M
Leadership Team
Cassie Osburn
Manager Healthcare Office I CNOHC Dental
Erika Warner
HR Business Partner
Recent News
2026-02-02
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2025-12-21
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