HHAeXchange · 2 days ago
Customer Advocate
Twin Cities Area
Full-time
Hybrid
Entry Level
$55K/yr - $65K/yr
2+ years expHHAeXchange is the leading technology platform for home and community-based care, focused on transforming the healthcare space. They are seeking a Customer Advocate to assist end users with troubleshooting and learning their software platform, ensuring users can effectively adopt and realize the value of their services.
Health CareSaaSSoftware
Responsibilities
Become fluent in use and capabilities of Generations and Pavillio software platforms
Clearly answer questions and provide feedback, instruction, and recommendations on best practices to customers
Troubleshoot issues with customers and escalate issues as needed when further attention required
Create and send tickets for unresolved issues to the tech team
Follow up with the escalation teams to ensure tickets for completion and follow up with customer users to confirm/relay status
Gather feedback from customers regarding services and work to eliminate those issues
Assist trainers and agencies where training obstacles are identified and work as a team to overcome those obstacles
Other duties as assigned by supervisor or HHAeXchange leader
Qualification
Required
2+ years of end-user software support and/or training experience
Strong customer service and communication skills
Self-starter able to thrive in an independent, fast-paced environment
Strong organizational skills and attention to detail
Collaborative team player
Able to explain processes to users clearly and concisely, with ability to stay calm and patient during difficult customer conversations
Preferred
Prior experience in a customer-facing support role
Benefits
Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with a Company elected match
Including other company sponsored programs
Company
HHAeXchange
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
HgWincove
2021-09-14Private Equity
2019-01-08Private Equity
2019-01-01Acquired
Leadership Team
Paul Joiner
Chief Executive Officer
Dan Ahrens
Senior Vice President Customer Success
Recent News
Company data provided by crunchbase