Rumpke Waste & Recycling · 20 hours ago
Help Desk Support Analyst
Cincinnati, OH
Full-time
Onsite
Entry Level
1+ years expRumpke Waste & Recycling is one of the largest firms in the waste and recycling industry, dedicated to delivering exceptional solutions to customers and communities. The Help Desk Support Analyst provides technical support for incoming calls, ensuring maximum uptime and access to software applications and customer data across all locations.
Environmental ConsultingRecyclingService IndustryWaste Management
Responsibilities
Support all business associates and ensure that associates receive timely and excellent customer service by fielding Help Desk requests and resolving technical issues
Troubleshoot software and general IT/PC issues
Monitor and submit updates on incident and problem tickets. Follow up with assigned personnel. Escalate to other IT groups as needed
Share process and best practices to other members of the IT department and business
Create, submit for approval and maintain knowledge base documents that are pertinent to retaining knowledge and training new Help Desk members
Escalate unresolved problems to Deskside support and management
Actively participate in the implementation of quality improvement programs for IT department
Other duties as assigned
Qualification
Required
Strong organizational skills and ability to work independently, prioritize and meet deadlines
Strong customer service skills
Ability to work in an effective and consistent manner while maintaining high quality
Excellent oral and written communication skills
Ability to exhibit patience with other employees
Willingness to comply with established directives, policies, and best practices
Maintain confidentiality and security information
Ability to work under pressure
Willingness to work in a team environment
Excellent analytical skills
At least one year of desktop/software support experience or college degree within IT required
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Must be available for 24-hour emergency calls
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
Preferred
Microsoft Office365 administration experience preferred
Experience working in a call queue is preferred
Experience in working with software applications, computer hardware, printers, and other peripherals
Benefits
Health
Dental
Vision
Matching 401(k)
Life insurance
Paid vacation
And more
Company
Rumpke Waste & Recycling
Rumpke Waste and Recycling has been committed to keeping neighborhoods and businesses clean and green since 1932 by providing environmentally friendly waste disposal and recycling solutions.
1001-5000 employees
H1B Sponsorship
Rumpke Waste & Recycling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (2)
2022 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$55MKey Investors
Ohio Air Quality Development Authority
2025-07-01Debt Financing· $55M
Leadership Team
Phil Wehrman
CFO
Recent News
2025-05-01
2024-05-23
Daily Journal - Johnson County, Indiana
2024-05-21
Company data provided by crunchbase