Momentum Asset Management · 10 hours ago
Chief Customer Service Officer
Omaha, NE
Full-time
Onsite
Director/ExecutiveMomentum Asset Management combines global expertise with a local focus to deliver exceptional investment performance. The Chief Customer Service Officer will lead customer service operations to ensure an outstanding client experience, define and implement customer service strategies, and drive continuous improvement in service processes.
Financial Services
Responsibilities
Leading customer service operations to ensure an outstanding client experience
Defining and implementing customer service strategies
Monitoring customer satisfaction levels
Proactively resolving issues
Collaborating with cross-functional teams
Analyzing customer feedback
Driving continuous improvement in service processes while maintaining alignment with organizational goals
Qualification
Required
Leadership and strategic planning skills, with a proven ability to manage customer service teams and oversee operational execution
Strong communication, relationship-building, and interpersonal skills to foster collaboration across departments and maintain client satisfaction
Experience in data analysis, reporting, and leveraging customer feedback to drive decision-making
Problem-solving, conflict resolution, and critical-thinking skills to address challenges and improve processes
High level of organizational skills with an ability to manage multiple priorities and meet deadlines effectively
Bachelor's degree in Business, Management, or a related field
Preferred
Experience in the financial or asset management industry is a plus
an advanced degree such as an MBA is preferred
Company
Momentum Asset Management
At Momentum Asset Management, we deliver investment performance by combining global expertise with a local focus.
1001-5000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase