Revolution Technologies · 1 day ago
Onsite Field Service Technician - Printers
Asheville, NC
Contract
Onsite
Entry, Mid Level
2+ years expRevolution Technologies is seeking an Onsite Field Service Technician specializing in MFD printers. The role involves installation, maintenance, and repair of printer equipment while ensuring customer satisfaction through effective service delivery and technical support.
DeliveryHuman ResourcesInformation Technology
No H1B
U.S. Citizen OnlyHiring Manager
Ricardo Flemmer
Responsibilities
Install, operate, and maintain MFD printer equipment to meet customer specifications
Diagnose and resolve technical issues, recommending solutions aligned with product and customer requirements
Conduct product assessments and technical analysis for implementations and enhancements
Deliver technical training and product briefings to customers, vendors, and internal teams
Act as the primary on-site representative for customer interactions and support
Manage service calls using multiple systems, ensuring compliance with SLA commitments
Maintain equipment performance within published specifications for electrical, mechanical, and print quality
Communicate effectively with customers regarding service status, estimated arrival times, and resolution updates
Provide guidance on product usage and features
Complete all service procedures and documentation before leaving the customer site
Track and report service data, including call status, parts usage, and inventory levels
Maintain a professional appearance and demeanor at all times
Participate in special projects and assignments as directed
Qualification
Required
US Citizens or Green Card holder
No C2C
W-2 Only
MUST have break/fix experience with MFD/office printers
2–5 years of experience in field service or customer support
Strong electro-mechanical aptitude
Proven experience servicing printers, imaging devices, or related hardware
Valid driver's license with an excellent driving record
Proficient in administrative tasks and computer systems
Ability to frequently lift up to 60 pounds
Strong verbal and written communication skills
Customer-focused with a positive attitude
Quick learner with a proactive approach
High school diploma or GED required
Company
Revolution Technologies
Revolution Technologies is a staffing and recruiting company that offers contract staff augmentation and permanent staffing solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ted Parker
Founder & Chief Executive Officer
Miles Toshie
Executive Vice President/Partner
Recent News
EIN Presswire
2025-12-17
Company data provided by crunchbase