Jack Henry · 1 day ago
Technical Support Representative III: Banking Solutions
United States
Full-time
Remote
Mid Level
4+ years expJack Henry is a technology company focused on transforming financial services for community banks and credit unions. The Technical Support Representative III will provide troubleshooting support for the 4,sight Check Image solutions, assisting customers with software and application issues while ensuring high levels of service.
BankingEnterprise SoftwareFinancial Services
No H1B
Responsibilities
Provide level one troubleshooting. Accurately assess the customer's product issue or problem. Ask the user well thought out or detailed questions and carefully listen to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keep current on most recent changes and/or upgrades
Identify and resolve application and service issues and any other questions that may arise. Answer general application questions
Provide appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level
Monitor incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue
Participate in training programs to continuously improve product knowledge and service skills
May perform other job duties as assigned
Qualification
Required
A minimum of 4 years of experience in software technical troubleshooting
Operations and/or back-office experience in a financial institution
Ability to work Monday - Friday (8:00AM - 5:00PM or 9:00AM to 6:00 PM CST). The timeframe is based on a traditional 8-hour workday with a 1-hour lunch
Ability to work 3 on-call weekends as the primary contact and 3 on-call weekends as the backup on call for after-house support per year
Preferred
Experience SQL Server Management
Experience with Microsoft operating system
Experience in providing direct support to external customers over phone and email
Experience with basic networking principles
Basic experience of Banking Operations, item processing, branch capture, banking experience in item process
Benefits
Comprehensive benefits designed to support your physical, mental, and financial health
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Greg Adelson
Chief Executive Officer
Kevin williams
CFO
Recent News
2026-02-03
2026-01-16
Company data provided by crunchbase