WaFd Bank · 15 hours ago
Small Business Operations Specialist
Boise, ID, US
Full-time
Onsite
Entry, Mid Level
1+ years expWaFd Bank is a financial institution seeking a Small Business Operations Specialist to support Small Business Express loans and SBA loans. The role involves processing, closing, and ensuring quality control of loans while maintaining compliance with policies and regulations.
BankingFinanceFinancial Services
Responsibilities
Process, document, close and provide quality control assistance on our Small Business Express product that are generated by our Business Banking branches
Facilitate consistent and clear communication between our branches and our internal teams to ensure seamless operations
Complete LaserPro loan documents in support of our Small Business Express products
Accurately execute maintenance of loan files, including documentation and record-keeping in accordance with regulations and organizational standards
Facilitate consistent and clear communication between SBA, and internal teams to ensure seamless operations
Complete LaserPro loan documents. Track, manage, and resolve SBA documentation requests in support of SBA loan
Serve as a key resource for teammates and other departments, providing guidance and information on small business and SBA lending
Oversee the efficient and accurate processing of small business and SBA requisitions and related tasks
Handle complex quality control issues and situations, providing solutions that align with policy and regulatory requirements
Follow established processes and standards to comply with relevant regulations and company policies
Promptly review changes in policies, procedures, and regulations to ensure processes are being completed accurately
Stay current with industry trends, SBA regulations, and bond lending best practices through continuous education, training, and professional development opportunities as provided by the department and bank
Adhere to and ensure adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
Ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements
Complete and pass all assigned eLearning courses and certifications as required
Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality
Perform additional responsibilities as assigned
Qualification
Required
High school diploma, on-the-job training, and ongoing education
1-3+ years of experience in Commercial or consumer loan processing, closing or underwriting
1-3+ years of experience in Banking or Financial services
Experience working with loan documentation systems and workflow tools is also valuable
Detail-oriented with strong organizational and time management skills
Ability to multi-task and manage multiple loans and processes at once
Knowledge of bank policies, regulations, and compliance requirements
Proficiency with systems like LOS (Loan Origination Systems), and general office software (Word, Excel, Outlook)
Excellent communication skills, especially for coordinating between SBA, internal teams, and possibly clients
Understanding of loan documentation, funding, closing, and quality control
Benefits
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
Generous 4% 401(k) matching plus a generous 3% annual contribution, 7% total employer contribution
Paid Parental Leave
Life and AD&D insurance
Long-term disability
Tuition Reimbursement
Employee assistance programs
Pre-tax health and dependent-care spending plans
Company
WaFd Bank
WaFd Bank provides banking and financial services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joy Barrett
Senior Vice President Banking Division Manager
Colin Murphy
Regional President
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