Americor · 3 hours ago
Client Services Representative
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $19/hrAmericor is committed to exceptional customer service, and they are seeking a Client Services Representative to manage inbound and outbound calls. The role involves providing outstanding customer support, updating the CRM system, and addressing client concerns effectively.
BankingCrowdfundingFinancial ServicesHealth CareVenture Capital
No H1B
Responsibilities
Ensure timely and professional response to inbound calls throughout scheduled shifts
Initiate outbound calls to provide essential updates to our valued clients
Address client emails and chats via our internal database
Adhere to call center scripts when addressing a variety of topics, including reselling the program
Utilize sales techniques to resell the benefits of the program, emphasizing its value and advantages
Employ persuasive communication and compassionate rebuttals to address client concerns and objections arising from financial distress
Thoroughly identify customer needs, clarify information, research issues, and offer comprehensive solutions
Appropriately direct clients to the relevant departments or teams as needed
Maintain thorough records of all interactions in our call center database CRM
Assist client advocates with the client enrollment process
Adhere diligently to all communication procedures, policies, and guidelines during each customer interaction
Continuously update client information as their enrollment progresses (via email, chat, or phone)
Assist clients in effecting modifications to their program, such as Drafts, Billing, and Retention
Contribute to our internal client retention processes
Cultivate and uphold professional relationships with customers by consistently delivering excellent customer service
Exceed or meet call quotas individually and as part of the team
Fulfill additional responsibilities as assigned
Qualification
Required
Some prior experience in customer service
Exceptional verbal and written communication skills
Excellent problem-solving abilities
Thorough comprehension of call center policies and procedures
Keen attention to detail
Ability to work efficiently and effectively with minimal supervision
Proficiency and experience with Microsoft Office and G-Suite applications
High School Diploma or equivalent
Benefits
Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program
Company
Americor
Americor provides debt solutions to thousands individuals and families all over the country.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$259.15M2025-11-20Debt Financing· $153.15M
2024-10-28Debt Financing· $106M
Leadership Team
Barry Rafferty
Chief Financial Officer
Brent Novotchin
Senior Vice President of Strategic Partnerships at Americor
Recent News
2025-11-06
Company data provided by crunchbase