WVU Medicine · 4 hours ago
Supervisor IT - Revenue Cycle
Morgantown, WV
Full-time
Onsite
Mid, Senior Level
3+ years expWVU Medicine is a healthcare organization, and they are seeking a Supervisor IT - Revenue Cycle. This role is responsible for the day-to-day operations of the IT staff, ensuring effective team management, project coordination, and system management to enhance operational efficiency and patient care.
Health CareHospitalMedical
Responsibilities
Demonstrates curiosity and answers the questions how this process, application, customer request, system upgrade be made better or add more value to our health system. Assist Manager in hiring new team members and their professional development. Ensures team members focus their efforts toward organizational goals and objectives. Implements process improvement for team turnaround times. Continues self-education to remain abreast of national healthcare and Information Technology trends and standards. Uses knowledge to provide insight and guidance to our internal teams and to our customers. Coordinates customer rounding meetings seeking to gain insight for potential enhancements or optimizations. Completes employee evaluations, approval of timecards and vacation, on call schedules, etc. in a timely manner
Oversees daily production problems/issues and escalates appropriate follow-up. Prepares complex test scripts, oversees script writing and testing, and participates in testing, when needed. Oversees that proper documentation of issues/requests occurs, per policy. Diagnoses issues and identifies interventions to resolve unplanned system outages and restore system availability/performance in crisis situations
Independently evaluates and documents operational performance, diagnoses/issues/incidents, completes service requests/problem resolution for highly complex systems or processes. Advanced skills using specialized analysis and reporting tools, such as reporting workbench, report writers and query tools, such as Chronicle, SQL, and advanced macros in Excel, as assigned. Plans, attends and evaluates vendor demonstrations, reference calls and site visits as assigned. Participates in RFP/RFI activities as assigned. Assists manager in reviewing the accuracy of the department budget
Assists Manager with assignment of team members to projects and reviews resource allocation for projects. Determines work effort estimates. Determines milestones for team projects. Assign IT Service Management Vendor tickets to team member. Develops remedies to eliminate project road blocks to insure customer objectives are achieved. Completion of assigned team status reports. Coordination of vendor calls, example EHR TS calls or Microsoft calls. Coordinates major upgrades to applications or systems assigned, example EHR Release Note Review and Assignment. Creates tests plans utilizing knowledge of entire workflow and health system
Ensures new hires will be provided onboarding and training preparing them for success with their team. Implements process improvement for team turnaround times. Encourages team collaboration. Develops new processes and procedures and ensures team members perform the same with consistency. Coordinates and leads team meetings, preparing agenda, recording minutes and escalates to the Manager as appropriate
Facilitates training sessions for team members. Mentors team members concerning technical and customer service skills, provide support for open tickets and on-call issues. Plans, develops, and implements new training curriculum and training programs. Participates in strategic planning to facilitate broad organizational initiatives. Provides leadership in planning, development, and direction of system training environments
May perform highly complex system analyses, design and simulation across multiple platforms and/or cross-functions in clinical/business areas. Devises or modifies procedures to solve complex problems including hardware and software capacity, operating time and cost/benefit. Advanced knowledge of business/clinical and industry requirements, and uses this knowledge to proactively identify opportunities and develop innovative solutions for the processes in demanding business/clinical situations. Apply broad and deep system development experience to prepare specifications of strategic magnitude, and work with multiple users as a project leader in modifying system processes, data structures or designing new systems
Adheres to the established policies of the WVUHS as well as the policies of the entity or entities where the IT team member is assigned to work and/or employed
Responsible for the day-to-day operations of team members (i.e. Workload, Payroll, Career Growth). Responsible for leading, coordinating and managing projects. Ensures satisfaction of customers
Utilizes their experiences in DB management and specialized technical skillset in the application portfolio they support and administrate
Supervises and coordinates upgrades and assists with budgetary plans
Oversee a teams who manages segments of responsibilities that include: WinTel servers, Hypersvisor (Vmware/AHV), Epic Ancillary server/services; Financial and Web applications backend support and application delivery; End user device management and security controls (SCCM/Carbon Black/Nessus) and System log management (SIEM)
Qualification
Required
Bachelor's degree in healthcare, computer science, business, informatics or related field AND Three (3) years' experience performing similar duties required by the information technology department OR High School Diploma or equivalent AND Seven (7) years' experience performing similar duties required by the information technology department
This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology. Certification completion may be required within a defined period of time with formal certification of training completion
Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT
Preferred
Experience in supporting day to day activities in the area of Information Technology department is required to lead a team to success in operations, projects and customer success
Technical experience could vary depending on departments required needs with software development, application support, HL7 Interfaces and so on
Candidate should have relevant IT experience in back-end revenue cycle processes
Company
WVU Medicine
West Virginia University Health System is a non-profit organization that offers a full range of healthcare services.
10001+ employees
H1B Sponsorship
WVU Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (9)
2022 (9)
2021 (7)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Albert L. Wright, Jr.
President and CEO
Zach Kerns
VP of Finance / CFO East Region
Recent News
Seattle TechFlash
2025-12-21
2025-11-23
2025-11-20
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