TravisMathew · 6 hours ago
Sr. Customer Engagement Specialist
Huntington Beach, CA
Full-time
Hybrid
Mid, Senior Level
$83K/yr - $125K/yr
3+ years expTravisMathew is a premium apparel brand known for innovating lifestyle performance apparel. The Sr. Customer Engagement Specialist will shape customer interactions across retail stores, managing clienteling programs and community marketing initiatives to enhance customer loyalty and experience.
ApparelFashionSports
Responsibilities
Support the execution and evolution of the TravisMathew customer experience model across all retail stores
Partner with Retail Leadership to roll out programs and tools that elevate service, enhance brand differentiation, and support consistent delivery of our CX standards
Track performance metrics, consolidate field and customer insights, and identify opportunities to improve the in-store experience
Own the clienteling strategy, tools, and day-to-day program management to deepen customer relationships and increase repeat engagement
Build and maintain clienteling journeys, frameworks, and touchpoints that support personalization at scale
Manage the third-party clienteling platform, ensuring seamless implementation, optimization, and ongoing enhancements
Partner with Retail Training to develop and distribute training materials, tool guides, and adoption resources for store teams
Produce regular reporting on clienteling performance, field feedback, and program updates
Support the planning and execution of community-driven retail activations that drive traffic, brand awareness, and local engagement
Collaborate with Marketing and Retail Leadership to develop targeted events and partnerships that strengthen our presence in key markets
Track event success and provide insights to inform future community marketing strategies
Work closely with Marketing, Retail Operations, Product, Visual Merchandising, and Training to ensure alignment across all customer-facing touchpoints
Assist in developing clear and concise field communications that inform, motivate, and connect store teams
Support recognition and engagement initiatives that promote a customer-first culture across the retail fleet
Qualification
Required
3–5 years of experience in retail customer experience, clienteling, store marketing, or related roles
Strong understanding of retail environments and how to motivate and influence frontline teams
Experience managing customer experience tools, CRM systems, or clienteling platforms
Excellent written and verbal communication skills; ability to simplify complex information
Highly organized project manager with strong attention to detail and follow-through
Data-driven mindset with the ability to analyze insights and translate them into actionable improvements
Passion for creating personalized experiences and building meaningful customer relationships
Hybrid, office-based role requiring regular technology use; domestic travel up to 20% as needed
Company
TravisMathew
TravisMathew is a high-growth golf and lifestyle apparel company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-08-03Acquired
Leadership Team
Travis Brasher
Chief Executive Officer
Recent News
Company data provided by crunchbase