GO2 Delivery · 5 days ago
Delivery Operations Coordinator
Richmond, VA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $65K/yr
2+ years expGO2 Delivery is a leading medical courier service specializing in time-sensitive pharmaceutical and medical specimen deliveries. They are seeking a Delivery Operations Coordinator to support daily execution, ensure service excellence, and provide hands-on operational support in the Richmond market.
DeliveryDelivery ServiceHealth CarePharmaceutical
Responsibilities
Support Daily Delivery Operations – Assist with route execution, monitor delivery progress, and step in to complete deliveries as needed
Perform Deliveries – Cover routes or urgent orders when operational needs require hands-on support
Field-Based Problem Solving – Address delivery issues, delays, and urgent requests in real time to maintain service levels
Onboard Independent Contract Couriers – Coordinate and conduct contractor onboarding, including orientation, client orientation, system access, compliance documentation, and performance expectations
Contractor Support & Readiness – Ensure new contractors are familiar, equipped, and prepared to operate independently and in compliance with client standards and expectations
Coordinate with Dispatch & Drivers – Serve as a key liaison between dispatch and Independent Contract Couriers
Prioritize Customer Service – Act as an on site point of contact for client questions, service escalations, and on-site issue resolution
Optimize Routes & Scheduling – Assist in efficient driver assignments and coverage planning
Reinforce Company Standards – Lead by example in professionalism, safety, compliance, and service quality
Qualification
Required
2–3+ years in logistics, dispatch, transportation, or field operations
Comfortable training contractors and ensuring readiness before independent route execution
Willingness to work in the field and complete deliveries when needed
Ability to clearly communicate expectations and provide feedback to contractors
Commitment to high service standards
Experience using dispatch software, GPS tools, and mobile applications
Preferred
Medical Courier Experience
Benefits
401(k) matching
Health, dental, and vision insurance
Life and disability insurance
Paid time off & holiday pay
Company
GO2 Delivery
GO2 Delivery provides same-day, on-demand, and routed delivery services for healthcare, pharmacies, and businesses.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Brown
CEO & Founder
Recent News
2026-01-09
Company data provided by crunchbase