ATA · 16 hours ago
Help Desk Technician
Santa Fe, NM
Full-time
Hybrid
New Grad, Entry Level
$21/hr - $21/hrATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. The helpdesk personnel will provide Tier 1 support for the Professional Development Information System (PDIS), managing inquiries and tickets while ensuring user satisfaction.
AerospaceAutomotiveIndustrialMachinery ManufacturingManufacturing
Responsibilities
Respond to PDIS-related inquiries received via email
Create and manage tickets in FreshService ITSM for all requests
Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation
Escalate complex issues to Tier 2 or appropriate technical teams
Maintain accurate documentation of all interactions and resolutions in FreshService
Timely response to all incoming PDIS support emails
Accurate ticket creation and updates in FreshService
Weekly status report summarizing ticket volume, resolution times, and escalations
Qualification
Required
Experience in IT helpdesk support
Familiarity with FreshService ITSM
Strong communication and customer service skills
Ability to work remotely
Candidates MUST live in New Mexico
Benefits
Dental insurance
Health insurance
Vision insurance
Company
ATA
Global Expertise. Precision Solutions. Powered by People.
Founded in 1963
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-07-15Acquired
2017-01-01Series Unknown
Recent News
Music Business Worldwide
2025-02-11
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