Inovar Packaging Group · 21 hours ago
Packaging Customer Service Specialist
Newburyport, MA
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yrInovar Packaging Group is one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. The role involves managing a portfolio of accounts, collaborating with internal stakeholders and customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle.
ManufacturingPackaging Services
Hiring Manager
Amber Dinh
Responsibilities
Interact with customers via phone, email, chat, or in-person to support product and service inquiries
Collect, enter, and confirm orders for new products or additional services
Act as the first point of contact for customer concerns; escalate to specialists or other team members as needed
Ensure timely and accurate resolution of customer issues
Maintain detailed records of customer interactions, tracking inquiries, feedback, and resolutions
Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery
Support artwork routing, proof approvals, and job tracking to keep projects on schedule
Qualification
Required
Excellent written and verbal communication
Strong customer-service orientation with a solution-driven approach
Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., ERP or Label Traxx)
Ability to navigate multiple priorities while maintaining attention to detail
High school diploma or equivalent
Previous customer service experience required
Preferred
Manufacturing or packaging label experience is a plus
Benefits
Competitive pay and a performance-based bonus program
Comprehensive benefits package (medical, dental, vision, life, short/long-term disability)
Tuition Assistance
401(k) Retirement Plan with a generous company match
Paid Time Off (PTO)
Company
Inovar Packaging Group
Inovar Packaging Group is proud to be one of North America’s premier label and packaging printing companies, dedicated to our customers’ success.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-23Acquired
2005-01-01Debt Financing
Leadership Team
Jeff Brezek
Executive Chairman & CEO
Zack Hall
Chief Operating Officer
Recent News
Company data provided by crunchbase