CyberRisk Alliance · 10 hours ago
Attendee Experience Manager (1:1 Meetings Program)
United States
Full-time
Remote
Mid Level
$65K/yr - $70K/yr
3+ years expCyberRisk Alliance is a company that provides business intelligence to the cybersecurity ecosystem. They are seeking an Attendee Experience Manager to oversee the end-to-end journey of their 1:1 Meetings program, ensuring a seamless experience for attendees and managing various operational aspects of the program.
Business IntelligenceInformation Technology
Responsibilities
Own the end-to-end attendee journey for the 1:1 Meetings program, including recruitment support, onboarding, scheduling, and post-event follow-up
Develop and refine standard operating procedures (SOPs) for the program to ensure scalability across the CRA event portfolio
Collaborate with internal Sales and Marketing teams to ensure meeting targets are met and attendee personas align with sponsor needs
Manage the "tech stack" for the program, including registration platforms, mobile event apps, and specialized 1:1 matchmaking software (e.g., Grip)
Ensure data integrity across all platforms to facilitate accurate meeting schedules and reporting
Create and manage communication flows (emails, push notifications, calendar invites) to maximize meeting "show rates."
Lead the onsite delivery of the 1:1 program, serving as the "face" of the experience for VIP attendees and sponsors
Manage onsite help desks, meeting zones, and check-in logistics
Act as the primary escalation point for any scheduling conflicts or technical issues during the event
Track and report on program KPIs, including participation rates, meeting completion rates, and satisfaction scores (NPS)
Conduct post-event evaluations to identify areas for improvement and present findings to leadership
Qualification
Required
3–5 years in event operations, customer success, or attendee management
Experience with 'Hosted Buyer' or '1:1 Matchmaking' programs is a significant plus
Proficiency with CRM systems (Salesforce/HubSpot) and event management software (Cvent, Swapcard, Grip, etc.)
Exceptional verbal and written communication skills with the ability to interact professionally with C-suite executives
A 'can-do' attitude with the ability to stay calm and resourceful in fast-paced, live-event environments
Willingness to travel to event locations across the U.S. up to 30% annually for onsite event execution
Company
CyberRisk Alliance
CyberRisk Alliance is a business intelligence company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Growth Catalyst Partners
2018-11-05Private Equity
Leadership Team
Douglas Manoni
Founder and Chief Executive Officer
John Whelan
President, Cyberrisk Alliance
Recent News
2026-01-06
EIN Presswire
2026-01-05
Company data provided by crunchbase