Solis Mammography · 2 hours ago
IT Service Desk Analyst I
Addison, TX
Full-time
Hybrid
Entry Level
1+ years expSolis Mammography is the nation's leader in breast health services, dedicated to providing excellence in patient care. They are seeking an IT Service Desk Analyst I to support various IT needs, collaborate with departments, and ensure optimal IT performance while maintaining a patient-focused culture.
Health CareHospitalMedical
Responsibilities
Provides as needed hands-on hardware equipment setup and shipping support
Understands, promotes, and demonstrates the Solis Way
Keeping informed of advancements in IT
Collaborating with all departments to ensure that IT needs are met
Making recommendations to optimize IT performance and to prevent future problems
Log incidents and service requests and maintains relevant records
Preparing and maintaining troubleshooting and FAQ materials for easy-access and end-user guidance
Avoiding service interruptions by performing system installations, updates, and maintenance procedures within a defined SLA
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
Resolving incoming client and personnel IT queries remotely via email, chat, and phone, or in person at the corporate office
Recognizes incident trends and data anomalies to escalate possible critical incidents or problem
Qualification
Required
1 year of experience in basic troubleshooting of computer hardware and software
1 year of experience in basic knowledge of network and server technology
1 year of experience supporting in an environment that utilizes Windows 10 and IOS
1 year of experience supporting Microsoft Office suites, including Office 2016 and/or Office 365
1 year of experience in basic troubleshooting of printers (installation/mapping, connectivity)
1 year of experience in user management with applications such as Active Directory, Multi-Factor Authenticators, etc
1 year of experience in desktop remote control tools (i.e., Bomgar, LogMeIn, etc.)
1 year of experience in ITSM ticket tracking system
Strong communication and interpersonal skills
Aptitude for high productivity and efficiency
Preferred
Prior experience in a Healthcare technical environment
Prior experience supporting clinical applications (e.g., PACS, RIS, MRS)
Mac hardware and macOS support experience
Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.)
College degree
ITIL training and/or experience
Benefits
Medical
Dental
Vision
401k
PTO
Paid Holidays
Backup Child/Adult Care
Other unique benefits
Company
Solis Mammography
Solis Mammography provides mammography and imaging services.
1001-5000 employees
H1B Sponsorship
Solis Mammography has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2018-08-01Acquired
2006-06-01Series Unknown
Leadership Team
Emily Sedgwick
Chief Medical Officer
Recent News
2026-01-15
Company data provided by crunchbase