RoundPoint Mortgage Servicing LLC · 19 hours ago
Escrow Analysis Specialist
Coppell, TX
Full-time
Onsite
Entry, Mid Level
1+ years expRoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company focused on servicing a large portfolio of loans. The Escrow Analysis Specialist is responsible for maintaining the quality and accuracy of loan servicing data, ensuring timely payments, and providing excellent customer service to borrowers and payees.
FinanceFinancial ServicesMarketplaceMortgage
Responsibilities
Maintain consistent attendance record to ensure fulfillment of essential functions
Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations
Display professional customer service skills, creating an acceptable level of customer satisfaction
Provide customer service to payees, investors and borrowers concerning tax status
Identify and resolve tax and escrow exceptions
Explain payment and escrow changes to borrowers
Process disbursements on or before the renewal/due/penalty date
Research and resolve tax issues
Maintain payee headers
Open and distribute mail daily
Work with vendors to monitor escrow and non-escrow loans
Prepare exception reports and resolve exception items
Ensure accuracy and timeliness of tax payments
Identify trends affecting efficiency, quality, and accuracy of escrow administration processes and recommend action plans to improve future performance
Communicate with vendors regarding exceptions to identify and resolve issues and trends
Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures
Assist in the completion of special projects and seasonal projects, such as year-end reporting or acquisitions
Perform other duties as requested by Escrow Supervisor
Incumbent will be responsible for meeting RoundPoint’s commitment to compliance
Qualification
Required
Thorough knowledge of mortgage servicing documents and processes, particularly those related to escrow administration
Thorough knowledge of federal, state regulations and investor requirements related to escrow administration
Advanced computer skills, including Microsoft Office products
Accounting and math skills
Ability to create and analyze portfolio data reports for management
Strong oral and written communication skills
Mortgage servicing application knowledge, preferably with Fidelity LPS
Knowledge of tax payments escrow disbursements
Professionalism and ability to interface with upper management
Problem-solving skills, identify issues and concerns and participate in solutions
Ability to multitask
Relentless pursuit of 'world class service', both internally and externally
Able to maintain confidentiality
Strong organizational skills; detail- and accuracy-oriented
Able to work in a team environment
Able to work in a high-pressure environment
Able to adapt to change
Able to work under strict deadlines and to meet/exceed deadlines
Able to understand and prioritize tasks according to urgency
Ad hoc reporting and trend analysis skills
Preferred
1-3 or more years of mortgage servicing experience preferred, one or more of which must be in escrow administration and/or data reporting
Bachelor's degree preferred
Company
RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$4.33M2019-05-24Acquired
2018-08-23Series A· $4.33M
Leadership Team
William Greenberg
Chief Executive Officer
Corinne Knorr
Compliance Business Partner
Recent News
MarketScreener
2025-10-28
MarketScreener
2025-01-03
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