Harris Computer · 4 hours ago
Sr Technical Support Analyst
Texas, United States
Full-time
Onsite
Mid, Senior Level
3+ years expHarris Computer is seeking a Sr Technical Support Analyst to assist in resolving product or escalated service problems. The role involves coordinating with team leads, providing exceptional customer service, and applying AI applications to enhance efficiency.
Computer Software
Responsibilities
Assist in resolving product or escalated service problems by clarifying the customer's complaint
Coordinate with team lead and/or manager to gather important customer feedback
Create opportunities for upsells and or cross-sells that can be referred to the Sales Team
Provide top-notch services that will delight customers to assist with the continuous improvement of web applications
Ensure proper escalation to internal stakeholders when needed
Apply relevant AI applications to increase efficiencies in pursuit of enhancing personal and team efficiency
Perform QA functions related to product development and pre-product releases
Log, update, and document customer inquiries to ensure high levels of customer support for existing clients
Qualification
Required
Bachelor's degree in Business Administration or relevant, or relevant experience
3+ years of experience in a customer support role
Ability to gather and examine data to assist with support issues and provide action items for others in the organization
Proven computer skills and comfortable using online technologies
Experience working with novice computer users and patience
Familiar with AI tools and relevant applications
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase