Fleet Services by Cox Automotive · 1 day ago
Service Writer
Allentown, PA
Full-time
Onsite
Entry, Mid Level
$26.06/hr - $39.13/hr
2+ years expFleet Services by Cox Automotive is a leading provider of mobile maintenance and repair services for fleets across the country. They are currently seeking a Service Writer with experience in the Heavy-Duty truck industry to perform service writing duties, monitor repair statuses, and provide excellent customer service.
AutomotiveRailroadTransportation
Responsibilities
Performs service writing duties for heavy-duty trucks and trailers based on compiled information from Technicians and Customers
Monitors repair status, completion timelines, and customer communications related to approved estimates
Review, revise existing and generate additional repair estimates at customers request and specifications
Keeps records of repair details and completes necessary paperwork
Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
Collect miscellaneous information and parts pricing from various manufacturers and vendors
Develops positive working relationships with Estimation team members, internal stakeholders and customers
Providing excellent customer service for all internal and external customer calls
Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
Assists with other duties and special projects as assigned
Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
Qualification
Required
2 years experience in a heavy-duty repair estimating, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role
Minimum High School diploma or GED required
Prior experience as an estimator, service writer, service advisor, for heavy-duty vehicles
Knowledge of Standard repair Times (SRT) and labor times
Knowledge of heavy-duty parts handling
Experience with DMS systems, preferably Karmak and Mitchell One or similar
Ability to deliver high levels of customer service and communication capabilities
Proficient oral and written communication is mandatory
Benefits
Health, dental, vision insurance starts DAY ONE of employment.
401(k) matching starts after 90 days, 100%-match on first 6% contributed, plus an additional 2% discretionary contribution by the company.
Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
Parental Leave up to 8 weeks. (including fathers).
Multiple ERG, diversity groups, and company-paid volunteer hours.
Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives, and much more.
Company
Fleet Services by Cox Automotive
Cox Fleet is a modern approach to fleet maintenance.
1001-5000 employees
H1B Sponsorship
Fleet Services by Cox Automotive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (37)
2023 (10)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Ridgemont Equity Partners
2021-01-05Acquired
2017-04-04Private Equity
Leadership Team
David Henchon
CFO
Recent News
2025-09-12
2025-01-09
Company data provided by crunchbase