Empath Health · 21 hours ago
ServiceNow Administrator
Lakewood Ranch, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expEmpath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida. In this role, the ServiceNow Administrator manages, configures, and maintains the ServiceNow platform, ensuring integration with healthcare systems and compliance with regulations.
Health CareHospitalMedicalNon Profit
Responsibilities
Administer and maintain the ServiceNow platform, including user management, roles, groups, and permissions, in line with ITSM best practices
Configure and integrate ServiceNow modules (Incident, Problem, Change, Asset, Knowledge, Service Catalog) tailored to healthcare operations
Collaborate with technical teams to connect ServiceNow with critical healthcare systems (EHR, HRIS, financial platforms) for seamless data exchange and workflow automation
Develop, test, and implement workflows, business rules, UI policies, and automation scripts aligned with ITIL and ITSM methodologies
Continuously evaluate and refine ServiceNow processes to enhance service delivery, incident response, and change management
Monitor system performance, apply upgrades and patches, and resolve platform issues to ensure reliability and high availability
Maintain compliance with HIPAA, HITECH, and other healthcare regulations regarding data privacy, security, and auditability
Provide technical support, knowledge transfer, and training for end-users, including clinical and business staff, to foster adoption of best practices in ITSM and ServiceNow usage
Create and maintain thorough documentation of platform configuration, integrations, customizations, and ITSM process flows
Participate in IT change advisory board meetings and on-call support rotation as required
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field/experience required
2+ years of ServiceNow administration experience, ideally within a healthcare or regulated environment
Demonstrated expertise in configuring and integrating ServiceNow ITSM modules
Experience implementing ITSM best practices and working within ITIL frameworks
Familiarity with healthcare regulations (HIPAA, HITECH) and compliance within ITSM processes
Proficiency with JavaScript, HTML, and web technologies for platform customization
Experience with integration tools and APIs is advantageous
Preferred
ServiceNow Administrator certification
ITIL Foundation or higher
Other relevant certifications in IT service management or project/program leadership
Benefits
Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
5+ weeks to rest, recharge, and live your Full Life.
CEU support, tuition reimbursement, and advancement opportunities.
Company
Empath Health
Empath Health is a platform that specializes in offering supporting and compassionate care for every patient facing chronic illness.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mitchel Morel
Chief Financial Officer
Charles Johnson, SPHR, SCP
Executive Vice President Human Resources/Chief Mission Colleague Officer
Recent News
Home Health Care News
2025-11-11
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