Xylem · 19 hours ago
Application Engineer
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The Application Engineer will provide Pre & Post Sales technical support for the development and implementation of complex products and applications, ensuring customer needs are met through innovative solutions.
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Responsibilities
Identify Consulting Need: Works closely with outside sales, internal colleagues, distributors, consulting engineers, or others to develop understanding of the consulting request. Partners closely with the requestor to information to better classify the need including level of technical involvement, expertise required, urgency, application, customer type, etc
Understand Challenge/ Scope Need: Works closely with the party who requested consultation to gain deeper understanding of request and scope the need. Understands technical questions to ask to ensure proper information is provided in order to meet consulting need
Research/Gather Data: Responsible for providing technical and product expertise, as well as researching and gathering data in order to understand how to meet the requestor's consulting need or solve the problem. Works closely with internal colleagues, subject matter experts, and technical and commercial resources to gather relevant data including technical/commercial implications of potential solutions, as well as history related to the customer or request
Complete the Need/Problem Solve: Responsible for meeting the requestor's consulting need or develop viable solution to requestor's problem. Typical problem solving could include turn-key or engineered-to-order system design, customer station design, custom accessory or ancillary equipment design support, training requests, engineering specification, or technical presentation and training development
Validate and Communicate Solution: Works closely with outside sales and internal colleagues to communicate and validate consulting need has been fulfilled or to present proposed solution. If requestor is not satisfied with outcome, the AE is responsible for further consultation. AE acts as advocate and advisor to ensure consulting need is met
Initial Tender/Spec/Job Details Review: Responsible for providing a initial, high level review of all technical documentation for a project including specifications, plans, drawings, etc. Provides technical expertise to assist opportunity with initial tender review. May participate in on-site job walk at customer site
Bid Prep: Acts as a technical consultant in efforts to prepare project bid. Provides product and application expertise, design support, technical drawing support, etc. Advises sales team on technical request and implications as it related to the project
Detailed Tender/Spec/Job Details Review: Responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc. Ensures proposal is feasible, technically viable, and profitable. Calls attention to any risk associated with the technical design of product offering or supporting equipment
Procure Quotes: Acts as a technical consultant in efforts to procure quotes. Provides design support for accessories and ancillary equipment, including third party buy-out items. Creates CAD drawings as necessary for quoting purposes
Review Bid: Acts as a technical consultant in efforts to prepare and review bid package
Get Testing Approval: Works closely with outside sales, operations, and others to obtain customer approval of any required testing. Provides technical expertise on testing questions or concerns. May serve as on-site consultant for customer witness testing. Understands Hydraulic Institute standards and acts as technical advisor for customer and internal colleagues to ensure appropriate testing is obtain and customer expectations are fulfilled
Participation in Xylem Watermark volunteer activities
Qualification
Required
3-5 years experience w/BS Engineering or College Degree
Benefits
Flexible Time Off (FTO) for salaried positions
Health
Dental
Vision
Investment savings plan
Paid time off
Paid parental leave
Tuition reimbursement
Company
Xylem
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges.
Funding
Current Stage
Late StageLeadership Team
Recent News
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