NEOGOV · 3 hours ago
Technology Specialist
City Hall, MI
Full-time
Onsite
Entry, Mid Level
$69K/yr - $83K/yr
2+ years expNEOGOV is seeking a Technology Specialist to provide PC and technology support for the City of Holland. The role involves maintaining hardware and software systems, providing training to users, and managing work orders through the City’s ticketing system.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides technical support for the City of Holland hardware and software systems. Hardware support includes the setting up of new equipment, troubleshooting problems and replacement of components. Software support includes new installations, routine maintenance, and upgrades
Provides computer-related training to City employees in various applications, including Office 365, email vulnerabilities, and other technologies on a routine basis
Manage/process work orders through the City’s ticketing system. Accurately keeping track of time and tasks completed on work requests and projects
Responsible for the inventory of PCs/laptops and other peripheral devices
Assists with Active Directory tasks while also monitoring cloud-based environments including but not limited to Office 365 and cybersecurity threat feeds via the City’s SOC-as-a-Service (SOCaaS)
Manages user accounts and access to various applications within the environment including the City website. Assist in maintaining the department’s Cisco VoIP phone system and acts as liaison between the department and the maintenance provider
Communicates with various vendors to coordinate additional IT support or escalation when needed
Responsible for the installation and monitoring of City surveillance and security cameras and DVRs
Assists other Technology Staff with Network related issues
Performs other duties as assigned
Qualification
Required
Knowledge is normally acquired through completion of a bachelor's degree in computer science or a related field
Two to four years of experience working with PCs, including networking, database maintenance, and training for PC users
Interpersonal skills are necessary to communicate with City officials and staff in the exchange of information
Mental ability to frequently handle pressures related to simultaneously managing multiple projects
Physical ability to occasionally lift and carry equipment weighing up to 50 pounds
Preferred
Completion of an A+ Certification from CompTIA preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase