KeyBank · 4 hours ago
Implementation Manager OR Senior Implementation Manager
Cleveland, OH
Full-time
Onsite
Mid, Senior Level
$71K/yr - $125K/yr
1+ years expKeyBank is seeking an Implementation Manager to join their Institutional Bank team. This role involves driving transformational change through technology projects and requires a blend of product ownership, business analysis, and project management skills.
Banking
No H1B
U.S. Citizen Only
Responsibilities
Provide project leadership support for any/all Institutional Bank projects: CWA Replacement, Moody’s, and/or Underwriting Templates
Translate client and business needs into actionable user stories with acceptance criteria
Ensure requirements are clean: estimated, well-described, assigned, and updated
Maintain and prioritize product backlogs in collaboration with technology product/platform owners, business stakeholders, and engineering leads
Map business requirements cleanly to the actual technology product modules and systems involved
Support Business Process Owners and Technology Platform/Product Owners with the work of delivering effective standups, retrospectives, sprint planning, and stakeholder meetings
A strong bias towards value delivery to the enterprise
Document retrospectives with clear action items (e.g., Start/Stop/Continue, carryover tracking)
Keep stakeholder check-ins scheduled and documented in Confluence
Recognize and address lagging areas in (business or technology) process (e.g., QA bottlenecks, gaps in communication or tooling) by documenting for improvements in retrospectives
Develop and maintain a strong understanding of how technology works (e.g., an understanding of all the technical systems and functions at play when a browser hits a webpage)
Be comfortable working directly with data, logs, APIs, and system outputs
Use tools like system diagrams, and monitoring dashboards to validate or troubleshoot issues before escalating
Maintain awareness of enterprise system architecture
Engage Technology Product Owners/Platform Owners early to flesh out design and implementation details
Maintain strong documentation and knowledge-sharing practices, including active ticket commenting, UML diagrams, and up-to-date Confluence pages
Function as the bridge between technical teams and business stakeholders, articulating business problems clearly and avoiding jargon or buzzwords
Balance business priorities with technical realities — negotiating trade-offs and setting realistic expectations
Qualification
Required
One plus years in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)
Comfort (or strong willingness to learn) working with data, logs, APIs, and cloud-based environments; solid grasp of how web traffic flows and modern systems interact
Proven experience running agile ceremonies and keeping teams accountable
Organized, methodical, able to create clear plans (and Plan B's), delegate tasks, and parallelize work streams
Ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions
Familiar with Jira and Confluence; disciplined about ticket cleanliness and documentation
Excellent written communication — able to produce clean requirements, design docs, diagrams, and executive updates
Ability to map requirements to the systems and teams involved; not 'that's another team,' but someone who takes ownership across boundaries
Five plus years in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)
Experience working with data, logs, APIs, and cloud-based environments; solid grasp of how web traffic flows and modern systems interact
Comprehensive experience running agile ceremonies and keeping teams accountable
Proven ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions
Familiar with Jira and Confluence; disciplined about ticket cleanliness and documentation
Excellent written communication — able to produce clean requirements, design docs, diagrams, and executive updates
Ability to map requirements to the systems and teams involved; not 'that's another team,' but someone who takes ownership across boundaries. Leads with collaboration
Preferred
Bachelor's degree in computer science, Engineering, Business, or related field preferred, but firsthand experience is valued over formal education
Benefits
Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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