Greystar (International) · 5 hours ago
1st Party Debt Collection Specialist
United States
Full-time
Remote
Entry Level
$17/hr - $18/hr
1+ years expGreystar is a leading global real estate platform focused on property management and investment services. The 1st Party Debt Collection Specialist is responsible for collecting outstanding balances from residents, ensuring compliance with laws and policies, and collaborating with Community Managers to resolve disputes effectively.
Real Estate
Responsibilities
Make 50-100 outbound calls daily to a portfolio of former residents with outstanding balances
Promptly respond to client inquiries, prioritizing urgency and ensuring accurate documentation of actions taken for efficient follow-up and resolution
Review and validate disputed charges on portfolio accounts, conducting thorough research to resolve inconsistencies and ensure accurate financial records
Maintain the accuracy of resident personal and confidential information (e.g., names, addresses, DOB, social security numbers)
Address and resolve charge disputes from former residents, working efficiently to rectify issues and maintain positive client relationships
Prepare accurate documents, letters, and other communications for internal and external distribution
Collaborate with internal departments, teams, and communities to ensure smooth operations and effective resolution of issues
Complete projects, tasks, assignments, and other work unique to the department
Maintain accurate and timely reports on former resident accounts
Qualification
Required
1 year minimum of experience in first-party debt collections, preferably within the property management industry, or a background in third-party debt collections, ideally in property management
Experience in call center environments, demonstrating strong communication and problem-solving skills
Familiarity with remote work settings, with a track record of success in work-from-home environments and demonstrated reliability and productivity
Proficiency in word processing, spreadsheet, property management (Yardi or One Site), and database management programs in order to maintain files and complete required reports
Ability to handle confidential and/or highly sensitive information within established guidelines or regulations applying to appropriate level of diplomacy, tact, discretion, and privacy
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Company
Greystar (International)
At Greystar, we approach investing in, developing, and operating residential real estate with discipline and integrity.
501-1000 employees
H1B Sponsorship
Greystar (International) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (7)
2022 (14)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageCompany data provided by crunchbase