AMPP: Association for Materials Protection and Performance · 11 hours ago
Director of Education, Operations
United States
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expAMPP is an association focused on materials protection and performance, seeking a Director of Education Operations to lead the transition to a market-driven education model. This role involves overseeing the delivery of global education products, ensuring quality standards, and managing operational execution aligned with business strategy.
IndustrialProfessional ServicesTraining
Responsibilities
Build and execute the operational strategy for market driven, agile education/training delivery aligned with AMPP’s strategic objectives and growth priorities
Oversee the planning, coordination, and execution of global education/training offerings, including in person, virtual, and self-directed programs
Ensure consistent, high-quality delivery across regions through standardized processes, service models, and governance frameworks
Apply a customer journey and service design‑ mindset to continuously improve learner and partner experiences
Develop, implement, and refine operational processes, standards, and controls to support scalable global education/training delivery
Establish and maintain governance models that ensure operational consistency, accountability, and quality across education/training ecosystems
Ensure adherence to organizational policies, accreditation standards, partner agreements, and regulatory requirements related to education operations
Promote inclusive, accessible, and learner centered operational practices aligned with AMPP’s CLASS values: Connect, Listen, Anticipate, Simplify, Serve
Partner with instructors, facilitators, licensees, hosts, vendors, and internal leaders to ensure seamless logistics and communication
Collaborate with Education Portfolio Managers, Learning Systems, Learning Innovation leaders, Market Leads, and Country Managers to support global education/training growth
Support identification and research of new education/training markets and delivery models through forward-looking‑ operational planning
Design, implement, and maintain Education Operations KPIs, dashboards, and performance metrics
Deliver regular reporting packages highlighting operational activity, risks, capacity, service levels, and value delivered
Use data and analytics to drive continuous improvement, capacity planning, and informed decision making
Develop annual education budget and manage P&L, including vendor contracts, invoices, accruals, chargebacks, and forecasting
Partner with the Finance department to ensure accurate financial reporting, cost controls, and operational forecasting
Support strategic planning through disciplined budget management and operational insights
Lead, coach, and develop Education Operations Managers and their teams
Oversee hiring, onboarding, training, performance management, recognition, and issue resolution
Monitor workload, capacity, and service level commitments, adjusting priorities and resources as needed
Foster a culture of accountability, collaboration, and continuous improvement
Qualification
Required
Bachelor's degree in business administration, Operations Management, Education Management, Instructional Systems, or a related field
Minimum 5 years of experience overseeing global, distributed education or training ecosystems at scale
Minimum 3 years of experience leading managers with accountability for performance, development, and engagement
Minimum 3 years managing complex operational budgets, P&L responsibility, or multi service delivery models
Ability to read, analyze, and interpret business materials, professional publications, technical procedures, and governmental or regulatory requirements
Strong written and verbal communication skills, including the ability to prepare reports, business correspondence, and operational documentation
Ability to present information clearly and effectively to executives, managers, partners, instructors, vendors, and other stakeholders, including executive level reporting and presentations
Ability to read and interpret financial statements and operational reports
Ability to calculate and analyze operational metrics, forecasts, and performance indicators
Ability to apply concepts such as ratios, percentages, and business analytics to practical operational and financial decision making
Demonstrated ability to use data to inform planning, performance improvement, and resource allocation
Ability to solve practical problems and manage competing priorities in dynamic, fast paced environments where limited standardization may exist
Ability to interpret and apply instructions provided in written, verbal, diagrammatic, or schedule-based formats
Capacity to analyze, interpret, and align complex partner, market, and operational needs with education delivery objectives
Proficiency with standard productivity tools, spreadsheets, and reporting applications
Experience using project management systems, CRM platforms, and learning, association, or enterprise systems to track performance, manage workflows, and support operational delivery
Ability to quickly learn and effectively use AMPP specific systems and technologies
Ability to sit for extended periods, use standard office equipment, and occasionally stand, walk, or lift up to 25 pounds
This is a primarily remote position with periodic travel required to AMPP's corporate offices in Houston and Pittsburgh, major conferences, partner locations, and internal meetings
The role generally follows standard business hours, with occasional extended hours required to support key initiatives, organizational events, major campaigns, or executive level engagements
Onsite presence may be required based on project needs, team meetings, and significant organizational activities
The work environment is typically a professional office or virtual setting with moderate noise levels
Preferred
Master's degree
Experience in continuing education, professional certification, or technical training environments
Company
AMPP: Association for Materials Protection and Performance
Protecting what matters.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Bill & Melinda Gates Foundation
2025-06-09Grant
Leadership Team
E
Eliina Lizarraga
Senior Director, Media, Publishing and Sales
Recent News
EIN Presswire
2026-01-07
Company data provided by crunchbase