IBM · 5 hours ago
Infrastructure Specialist
United States
Full-time
Remote
Mid LevelIBM Consulting is focused on building long-term client relationships and delivering innovative solutions. As an Infrastructure Specialist, you will provide 24/7 technical support for cloud-based solutions, manage incident resolution, ensure cloud elasticity, and leverage monitoring tools to maintain the client's environment.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Manage Incident Resolution: Receive and record incident information, select appropriate actions to resolve issues, and communicate the solution or action plan to the client. This includes performing initial analysis on incidents and understanding high-level cloud application architecture
Ensure Cloud Elasticity: Provide cloud elasticity by auto-scaling resources based on business requirements, managing Application ID, and ensuring DR and manual redundancy failovers
Utilize Monitoring Tools: Leverage monitoring tools like IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, and Netcool OmniBus to monitor the client's environment and identify potential issues
Collaborate with Ticketing Tools: Work with ticketing tools like ServiceNow, IBM Control Desk & Remedy, and automation tools such as Rundeck and IBM Runbook Automation to streamline incident resolution
Deliver Service Management Reports: Provide daily, weekly, and monthly integrated service management reports across the solution to stakeholders
Qualification
Required
Experience with high-level cloud application architecture, including understanding of application, DevOps, middleware, security, and infrastructure components
Experience in incident handling processes, including receiving and recording incident information, selecting appropriate actions to resolve issues, and communicating solutions or action plans to clients
Experience with various cloud technologies, including APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, middleware components, network, security, and infrastructure
Experience with monitoring tools like IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, and Netcool OmniBus, as well as automation tools such as Rundeck and IBM Runbook Automation
Experience with ITIL processes, including Incident, Problem, Change management, and Integrated Service Level Management
Candidate should have high proficiency supporting AWS and Azure Cloud Platforms
Knowledge of Oil & Gas Industry is preferable
Preferred
Experience with scripting languages such as Python, PowerShell, or Bash would be beneficial for automation and efficiency in cloud application operations
Understanding of cloud security best practices and compliance frameworks would be advantageous in ensuring the security and integrity of cloud-based solutions
Familiarity with AIOPS tools such as predictive analytics and machine learning would be valuable in optimizing cloud application operations and improving incident resolution
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
2026-01-25
2026-01-24
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