City of Baltimore · 2 hours ago
Deputy Chief, Office of Performance Management (Operations Officer V)
Baltimore, MD
Full-time
Onsite
Senior Level
$95K/yr - $153K/yr
7+ years expThe City of Baltimore's Department of General Services is seeking a Deputy Chief for the Office of Performance Management. This role involves providing senior-level leadership in the development and oversight of data-driven performance management and operational improvement initiatives across various divisions, while supporting agency leadership through performance reviews and strategic decision-making.
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Responsibilities
Directing the use of data analytics to strengthen key performance indicators (KPIs) and improve operational performance
Leading research and analysis of complex data to develop evidence-based recommendations
Overseeing agency-wide data governance and performance reporting practices
Coordinating the preparation and presentation of quarterly performance reports
Supervising and mentoring staff engaged in performance management and analytics functions
Supporting the development of performance plans aligned with budget and operational priorities
The Deputy Chief plays a critical role in advancing accountability, efficiency, and service excellence throughout DGS
Qualification
Required
A bachelor's degree from an accredited college or university
Seven years of experience in administrative or professional work, two years of which must have included supervision or project management
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver's permit
Strong knowledge of business analytics and performance management
Strong leadership skills
This incumbent is organized, knows how to advocate for all employees and holds them accountable for service excellence
This person fosters a culture of employee engagement, rewards, and recognition
Genuine personality and disposition when communicating with people at all levels
This person is resourceful and can establish and maintain meaningful relationships with people at all levels, ranging from front-line employees to the mayor and across city agencies
Extensive knowledge of troubleshooting, complex analysis skills, and the ability to approach difficult situations that require mitigation
The incumbent can multi-task and effectively address concurrent conditions/situations simultaneously
Extensive knowledge of managing priorities, making sound recommendations, and appropriately scheduling a mix of short-term, mid-term, and long-term goals to successfully complete projects
Possesses a thorough knowledge of the required principles, practices, regulations, and procedures of operating a governmental service organization
Ability to analyze complex data sets, present statistical performance analysis, and recommend solutions
Ability to lead change in a multi-stakeholder environment and make recommendations regarding operating policies and administrative practices
Possesses a keen ability to compromise when necessary and influence internal and external parties to consider new and different concepts and practices to bring about positive outcomes
This incumbent also takes the initiative to promote innovative ideas for the greater good of the division, the DGS department, and Baltimore City, as needed
Company
City of Baltimore
City of Baltimore is a government administration that provides public monuments and general services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Debbie Jacobs Rock
CEO/Founder
Alexandra (Alli) Smith
Chief of Partnerships & Philanthropic Strategy
Recent News
2025-09-24
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