Kforce Inc · 2 hours ago
IT Application Support Analyst
Birmingham, AL
Contract
Hybrid
New Grad, Entry Level
$22/hr - $25/hrKforce Inc is seeking an IT Application Support Analyst in Birmingham, AL to join their high-performing application support team. The role involves troubleshooting and resolving technical issues for both customer-facing and internal banking applications while collaborating with cross-functional teams.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Review, triage, and diagnose incoming support tickets from business units and internal teams
Determine whether reported issues are system-related, configuration-related, or user-related
Provide first-level technical analysis for front-end application issues (e.g., login errors, performance concerns)
Collaborate with backend and infrastructure teams to gather system logs, queries, and technical documentation
Support both customer-facing and internal enterprise applications
Analyze application performance issues such as latency, access failures, and system disruptions
Document findings, resolutions, and technical notes within ticketing systems
Escalate issues appropriately with detailed technical context
Participate in an on-call rotation (approximately one week every 7-9 weeks)
Maintain high productivity in a fast-paced, high-volume support environment (17-100+ tickets per day)
Qualification
Required
Some professional experience in IT support, application support, or technical operations
Ability to analyze and troubleshoot front-end application issues
Basic understanding of backend systems, including servers, databases, and mainframes (training provided)
Strong problem-solving and analytical skills
Ability to manage multiple priorities in a high-volume environment
Excellent written communication and documentation skills
Experience working with ticketing or case management systems
Preferred
Previous experience in banking or financial services environments
Familiarity with mainframe systems
Experience with ServiceNow, Jira, Quest, or similar ticketing platforms
Exposure to production support and system triage processes
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
Founded in 1962
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
Company data provided by crunchbase