Technical Support Specialist, Electronics jobs in United States
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CellGate Access Control Systems · 1 week ago

Technical Support Specialist, Electronics

positionCarrollton, TX
timeFull-time
remoteOnsite
seniorityEntry Level
money$20/hr - $25/hr
date1+ years exp

CellGate is a rapidly growing access control technology company based in Carrollton, TX, seeking a Technical Support Specialist with a strong electronics background. The role involves providing technical support to dealers and technicians, troubleshooting electronic systems, and collaborating with teammates to improve processes.

Telecom & CommunicationsInformation TechnologySecurityWireless
Hiring Manager
Matt Tarwater, Ed.D.
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Responsibilities

Provide phone-based technical support to dealers and technicians using CellGate systems
Troubleshoot issues using electronics fundamentals, including power verification, wiring integrity, grounding, and signal strength
Guide customers in the use of multimeters to check voltage, continuity, and resistance
Identify whether issues stem from wiring, power, signal, configuration, or hardware
Follow documented troubleshooting workflows and escalation procedures
Clearly document findings, actions taken, and resolutions in the case management system
Collaborate with teammates to improve troubleshooting processes and product reliability

Qualification

Low-voltage wiringMultimeter diagnosticsElectronic troubleshootingTechnical support experienceAttention to detailClear communication

Required

At least 1 year of technical support, electronics, or low-voltage experience
Willingness to undergo background check and drug screening per local regulations
Comfortable working in an on-site setting
Comfortable commuting to the job's location

Preferred

Experience supporting or installing electronic or low-voltage systems
Prior phone-based or customer-facing technical support experience

Benefits

No field work or travel
Apply hands-on electronics knowledge in a clean, team-based environment
Consistent schedule and in-office stability
Structured training on access control and cellular-based systems
Opportunities for advancement and compensation growth based on performance, technical proficiency, and business needs

Company

CellGate Access Control Systems

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CellGate is the industry leader in cloud-based Total Property Security Access solutions.
dateFounded in 2006
location
Carrollton, Texas, USA
people-size51-200 employees
web-link
https://cell-gate.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Herb Roberts
Chief Financial Officer
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Recent News

PR Newswire
CellGate Unveils SurePath™ Internet-to-Cellular Failover for Watchman® W482 & WXL2 Models and Entría™ Four Door Controllers
2026-02-04
PR Newswire
CellGate Launches Dealer Certification Program to Elevate Partner Expertise and Customer Experience
2025-10-21
PR Newswire
CellGate Launches New Watchman® W452 Advanced Telephone Entry Model with One-Step Internet VPN Connectivity
2025-10-01
Company data provided by crunchbase