iHerb · 20 hours ago
Junior U.S. Operations Specialist
United States
Full-time
Remote
Entry Level
$54K/yr - $116K/yr
2+ years expiHerb is a leading eCommerce platform dedicated to health and wellness products. The US Operations Junior Specialist will manage ocean freight forwarding, import customs clearance, and domestic trucking activities, coordinating transportation services for both domestic and international shipments.
BeautyDelivery ServiceE-CommerceFood and BeverageHealth CareRetailSoftwareWellness
Responsibilities
Supports Global Logistics Ocean and Trucking Logistics Sr. Manager in managing activities with ocean freight forwarders, customs brokers, trucking companies, ground operations, warehouse operations, and Global Freight Forwarding Specialists
Create and maintain a strong network and relationship with freight forwarders, customs brokers, and trucking companies for assigned trade lane(s)
Schedules and monitors transportation-related activities, including ocean bookings, vessel schedules, and domestic pickups/deliveries daily
Continuously look for opportunities that will contribute to the enhancement of Global Logistics
Ensure all import documents are passed on to the customs broker in a timely manner
Works with various internal and external parties while managing international export schedules
Ensures correct, on-time, undamaged, and low-cost shipping requirements are met for inbound and outbound shipments
Maintains adequate driver coverage when required for weekdays, weekends, and holidays
Reports any discrepancies and delays while working with various freight forwarders, freight brokers, and trucking companies to ensure on-time arrival
Keeping a record of trucking companies KPI
Develop and maintain reliable carriers for timely performance
Maintains knowledge of freight forwarding and domestic trucking regulations
Suggest and implement corrective actions accordingly as issues arise
Prepare accurate shipping reports for upper management daily
Identifies opportunities to enhance Ocean and Trucking Logistics practices and implements consistent processes across the organization
Perform other tasks and projects as assigned by the Ocean and Trucking Logistics Sr. Manager
Assist in researching new lanes/routes for global expansion
Assist in researching new carriers, forwarders, truckers
Qualification
Required
Excellent verbal and written communication skills
Proficient in software skills, including Word and Excel
Ability to work with little supervision and track multiple processes
Outstanding organizational and coordination abilities
Detail-oriented: Attention to accuracy is vital in this role
Must have a very strong sense of responsibility for completing tasks and achieving goals
Ability to apply knowledge of quality, resolve practical operational problems, and deal with a variety of situations in a high-pressure environment
Ability to self-motivate, work as a team player, and work in a fast-paced environment
Continuous improvement
Generally requires a minimum two or more in the logistics industry
Understanding of business processes and operational workflows
Understanding of logistics-related terminology
Judgment/Reasoning Ability: Able to identify, troubleshoot, and resolve problems quickly using sound judgment, poise, and diplomacy. Ability to use judgment and reasoning skills and determine when to escalate issues, as required, in a timely manner
Preferred
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms)
A bachelor's degree in business or a related field is preferred, or a combination of education and equivalent work experience is preferred
Bilingual abilities are a plus
Benefits
Medical, dental, vision, and basic life insurance programs
401(k) plan
Time Off and Paid Sick Leave
Paid holidays throughout the calendar year
Restrict Stock Units
Annual bonuses
Company
iHerb
iHerb is on a mission to make health and wellness accessible to all.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
BT Bitarafan
CTO
Zach Thomann
Chief Operating Officer
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase