Vantage Apparel · 1 hour ago
Customer Service Representative II
Santa Ana, CA
Full-time
Onsite
Entry, Mid LevelVantage Apparel is the nation’s top source for custom logo apparel, serving renowned global brands. The Customer Service Representative II plays a key role in managing inquiries and orders, ensuring accuracy and enhancing the customer experience.
ApparelE-CommerceFashionLifestyleRetail
Responsibilities
Execute all essential functions and responsibilities of the Customer Service Representative I role as part of the expanded position
Conduct detailed reviews of orders before they enter production via Impress to ensure accuracy
Manage the receipt of customer goods with the receiving department and handle order uploads and maintenance in VAT
Regularly monitor the status board to ensure on-time shipping and resolve any delays
Address inbound customer service and order status inquiries promptly, providing accurate information
Collaborate with major accounts to deliver efficient and effective customer service
Partner with cross-functional stakeholders to ensure a high-quality customer experience
Coordinate return and repair processes with customers and the factory
Resolve customer concerns in a timely manner and communicate resolutions clearly by phone or in writing
Work independently while adhering to Vantage Apparel’s Standard Operating Procedures (SOPs) and company policies
Coordinate with the Webstore team to facilitate the onboarding of new upload programs
Process credit requests by reviewing documentation and obtaining necessary approvals
Follow SOP guidelines to review and approve all proofs before proceeding
Conduct thorough order reviews according to SOP and address any discrepancies
Complete additional responsibilities and tasks as assigned by the Customer Service Leadership Team
Qualification
Required
Demonstrate forward-thinking and proactivity as a leader, with strong organizational skills, meticulous attention to details, and respectful coaching demeanor
Exhibit strong organizational skills and attention to detail
Bring proven customer support experience, with strong follow-up skills and active listening
Manage time effectively and prioritize tasks well
Efficiently handle and prioritize multiple projects concurrently, demonstrating the ability to solve both simple and complex problems
Exhibit outstanding written and verbal communication skills, ensuring clear and effective interaction with clients and team members
High school diploma, with a college degree preferred
Have knowledge of consumer journey mapping to ensure best-in-class experiences
Demonstrated high proficiency with Microsoft Office Suite, including word, Excel, Outlook and PowerPoint
May be required to have a valid driver's license and meet Vantage Driver Approval requirements
Company
Vantage Apparel
Vantage Apparel is an apparel and fashion company specializing in promotional apparel design.
Founded in 1977
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ira Neaman
Founder
Recent News
Advertising Specialty Institute
2023-12-28
Company data provided by crunchbase