Cygnus Professionals Inc. · 13 hours ago
Senior Administrator - Desk Side Service
Atlanta, GA
Contract
Onsite
Senior LevelCygnus Professionals Inc. is seeking a Senior Administrator for Desk Side Service. The role involves ensuring compliance with quality standards, providing expert support for complex incidents, and leading initiatives to enhance team skills and customer satisfaction.
Information TechnologyRoboticsSoftware
Hiring Manager
Prem Dasagari
Responsibilities
Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services, Ensuring Compliance With Company Policies
Provide Expert Support For Complex Incidents Escalated By Analysts, Utilizing Advanced Troubleshooting Techniques And Root Cause Analysis To Resolve Technical And Security Issues Effectively
Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Their Skills And Service Delivery
Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture
Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats
Qualification
Required
Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services, Ensuring Compliance With Company Policies
Provide Expert Support For Complex Incidents Escalated By Analysts, Utilizing Advanced Troubleshooting Techniques And Root Cause Analysis To Resolve Technical And Security Issues Effectively
Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Their Skills And Service Delivery
Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture
Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats
Advanced Proficiency In Asset Management Services And Best Practices
Strong Analytical And Problem-Solving Skills To Diagnose And Resolve Complex Issues
Excellent Communication Skills For Effective Interaction With Customers And Team Members
Familiarity With Regulatory Requirements And Quality Standards In It Operations
Ability To Coach And Mentor Team Members Effectively
Company
Cygnus Professionals Inc.
Cygnus Professionals is a computer software company that provides business-IT transformation solutions.
Founded in 2010
501-1000 employees
H1B Sponsorship
Cygnus Professionals Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (18)
2023 (14)
2022 (16)
2021 (15)
2020 (32)
Funding
Current Stage
Late StageLeadership Team
Surya Vempati
President
Company data provided by crunchbase