Genpact · 23 hours ago
Commission Specialist
United States
Full-time
Remote
New Grad, Entry Level
$22/hr - $24/hrGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. The Commission Specialist role involves analyzing helpdesk tickets, collaborating with cross-functional teams for issue resolution, and maintaining compliance and accuracy at the project level.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Responsibilities
Analyze Helpdesk Ticket and be accountable for resolution of the ticket
Knows all types of Commission tickets open with the SIO team (6-8 types)
Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for a timely response. Knows when to follow up and/or escalate cross-functional dependent ticket
Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level
Understand process SLAs, commission calculation, Seller metrics by personas (Product/Services and Software offers)
Use judgment to set up Webex Teams meet with Seller for the complex case to avoid email back and forth and faster case resolution
Be the business advisor for Seller and/or with Internal Cross-functional teams to help resolve Commission questions as a single POC
Help and flag improvement areas related to processes, systems, and procedures if any
Exercises sound judgment within generally defined processes, tools, and policies in developing methods, techniques, and evaluation criteria for obtaining results
Qualification
Required
Medium/Advanced skills with data, analysis and creation of reports
Knows to use excel to run reports, Pivot table
Willingness to grow with the team and tackle process specific tasks as required
Good conflict resolution skills coupled with a proactive approach to identifying challenges before they reach 'critical mass'
Customer Service experience: Ability to talk to Sales/Seller via Webex Teams or equivalent (Zoom/Microsoft Teams)
Preferred
Preferred experience in order to cash life cycle (accounts receivables, order management) or sales commissions work or sales ops experience
Previous experience as Customer Support Representative is strongly preferred
Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus
Ideal candidate will have experience demonstrating solid analytical skills working with the cross-functional teams like, finance, IT support teams, Sales and Customers
Excellent communication and problem-solving skills
English Support – No Language support needed
Benefits
Get hands-on experience, mentorship, and continuous learning opportunities
Drive change for global enterprises and solve business challenges that matter
Work at the cutting edge of AI, automation, and digital innovation
Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
Founded in 1997
10001+ employees
H1B Sponsorship
Genpact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
2026-01-22
Company data provided by crunchbase