Hired by Matrix, Inc · 1 day ago
Human Resources Operations Support Specialist
Greer, SC
Full-time
Onsite
Entry Level
$25.28/hr - $34.76/hr
4+ years expHired by Matrix, Inc is an international automotive company seeking a Human Resources Operations Support Specialist. The role involves providing administrative support for HR Operations, responding to associate inquiries, and utilizing technology to improve process efficiency.
Human ResourcesMarketingStaffing Agency
Responsibilities
Provides or coordinates administrative support for HR Operations
Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures
Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions
Assists associates in providing appropriate documentation and paperwork as required per the applicable processes
Utilizes knowledge base informational software to answer associate inquiries
Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within Plant
Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions
Works with subject matter experts and responds back to associates with final answer
Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center
Scans/indexes HR documents
Performs all work in accordance with established service center targets and standards
Assists in training associate service center staff, as necessary
Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness
Meets compliance standards and completes regular audits
Assists with Service Awards program for the Plant
Provides data as requested from HR systems for internal and external reporting
Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work
Adheres to 5S and Safety Standards and Principles
Performs other duties as assigned by management
Qualification
Required
BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role
2+ years of experience in a customer service role
2+ years using and learning various computer software and systems
Work experience dealing with difficult and highly emotional situations
Experience managing confidential data
3+ years communication skills both written and verbal as proven through work experience
3+ years computer skills in MS Excel, MS Word, and proven ability to learn new systems as proven through work experience
Ability to handle a high volume of associate calls daily while maintaining a positive attitude
Ability to work in a highly confidential, structured, and measurement-oriented environment
Basic knowledge of general human resources practices
Preferred
Human Resources process experiences preferred
SAP experience preferred
Bilingual: Spanish/English strongly preferred
Company
Hired by Matrix, Inc
Hired by Matrix is a staffing and recruiting company specializing in administrative, clerical, and marketing staffing services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sharon Olzerowicz
President/CEO
Company data provided by crunchbase