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Staples Canada · 2 hours ago

Senior Change Management Specialist

Framingham, MA, United States

Full-time

Onsite

Mid, Senior Level

2+ years exp

Staples Canada is a business-to-business company that partners with various areas to drive results and provide financial expertise. The Senior Change Management Specialist will plan and execute change initiatives, develop training content, and manage change requests to enhance business processes and systems.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Plan, coordinate and execute change initiatives across business processes, systems and technologies

Conduct impact assessments and readiness evaluations; facilitate train-the-trainer sessions

Develop engaging training content and structured learning paths

Deliver training and performance support across modalities

Write and maintain SOPs, process flows, procedures and job aids; manage knowledge base

Manage intake of change requests; communicate timelines and updates

Track adoption metrics and prepare leadership readouts

Identify risks and recommend mitigation strategies

Qualification

Change managementTraining content developmentSOPsProcess flowsMicrosoft OfficeOCM frameworksMultimedia training toolsOrganizational skillsCommunication skillsDetail-orientedAdaptability

Required

2+ years' experience developing training content

2+ years supporting change initiatives

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Strong organizational and time-management skills

Excellent written and verbal communication skills

Experience creating multimedia training tools

Experience developing SOPs and process flows

Detail-oriented with continuous improvement mindset

Adaptability and flexibility

Preferred

Bachelor's degree in related field

Experience with OCM frameworks

Experience using dashboards or analytics tools

Benefits

Inclusive culture with associate-led Business Resource Groups

Flexible PTO (22 days) and 7 paid holidays

Discounts, 401(k) match, wellness programs

Company

Staples Canada

Glassdoor3.4

STAPLES Canada is a company that sells office supplies, technology and equipments.

Founded in 1991

Richmond Hill, Ontario, CAN

10001+ employees

http://www.staples.ca

Funding

Current Stage

Late Stage

Leadership Team

Brian McDougall

Chief Retail Officer

Recent News

thecanadianpressnews.ca

Staples Canada did not fully delete personal info from returned laptops: commissioner

2026-01-16

CBC

Staples Canada did not fully wipe personal information from resold laptops, says privacy watchdog

2026-01-16

iphoneincanada.ca

Staples Caught Reselling Laptops Without Wiping Them—Again

2026-01-16

Company data provided by crunchbase