Express Flooring · 1 hour ago
Market Installation Manager
Austin, TX
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
7+ years expExpress Flooring is a leading provider of residential and commercial flooring solutions, seeking a Market Installation Manager to oversee day-to-day installation operations. This leadership role involves coordinating installation activities, managing a network of contractors, and ensuring high-quality customer service and satisfaction.
Retail
Responsibilities
Supervise, plan and coordinate installation operations
Manage service delivery/quality of installations in assigned market
Effective dispatch/scheduling of jobs/customer installations
Manage and support Installation Coordinator/s
Manage/cultivate/grow a robust network of installation contractors to include performance management and top-grading network to ensure high quality service delivery
Respond to and resolve customer installation issues
Conduct customer/contractor quality job-site inspections
Assist in recruiting/hiring/onboarding of new team members
Resolve warranty requests, customer issues or concerns to ensure complete satisfaction
Staff development in areas such as training, technical skills, safety, and performance management
Manage resources appropriately to ensure effective team performance and achieve goals
Identify and resolve technical, procedural and equipment issues that hinder warehouse operations
Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense report
Assist in recruiting/hiring/onboarding of new team members
Complete annual performance reviews and provide professional development opportunities
All other duties as defined by your supervisor
Qualification
Required
Bachelor's degree and 7+ years (10+ years in lieu of bachelor's degree) of experience in operations
5+ years prior experience managing an hourly labor force
5+ years direct operations experience
Experience delivering service to customers/consumers through independent contractors
Experience recruiting/growing a network of contractors/service providers, building strong relationships
Leadership and team development abilities
Demonstrates excellent problem solving/issue resolution skills
Demonstrate excellent written and verbal communication skills
Ability to stay calm and rational under pressure
Must have a high level of attention to detail and excellent time management skills
Proficiency in Microsoft Office products and CRM (Salesforce, MSFT, NetSuite)
Preferred
Flooring experience preferred but not required
Benefits
Comprehensive medical, dental, and vision plan options
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)
Company
Express Flooring
Express Flooring is a leading residential flooring company dedicated to making the flooring process effortless and stress-free.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Silvers
Chief Executive Officer
Bruno Ienni
Chief Financial Officer
Company data provided by crunchbase