The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 2 hours ago
Program Coordinator III - Deputy Commissioner's Office - Internal/External
United States-Massachusetts-Boston-100 Cambridge Street
Full-time
Hybrid
Mid, Senior Level
4+ years expThe Massachusetts Executive Office of Labor and Workforce Development (EOLWD) is seeking a Program Coordinator III for the Child Support Services Division. This role involves leading outreach activities, coordinating campaigns, and collaborating with various stakeholders to enhance the well-being of children through effective child support services.
Government Administration
Responsibilities
Oversee and monitor activities of the CSS outreach team and staff
Coordinates and monitors CSS outreach campaigns and activities to ensure efficient and effective operations and compliance with established standards
Confer with management staff and others in order to provide information concerning outreach program implementation, evaluation and monitoring and to define the purpose and scope of proposed outreach programs
Confer with CSS management staff and other agency personnel to assess outreach activities, determine outreach requirements and resources and materials needed and develop criteria and standards for evaluation of outreach activities
Develop metrics and other materials needed to evaluate outreach activities in order to determine progress and effectiveness and to make recommendations concerning changes as needed. Develop and implement standards to be used in program monitoring and/or evaluation
Reviews and analyzes data concerning outreach campaigns, events and other outreach activities to determine progress and effectiveness, to make recommendations for changes in approach, procedures, guidelines, etc. and to devise methods of accomplishing outreach objectives
Provide resources, materials and training to CSS outreach staff and volunteers to support CSS’s outreach campaigns and events
Develop and implement procedures and guidelines to accomplish outreach program objectives and goals
Provides assistance and guidance to CSS managers and staff and responds to inquiries concerning CSS outreach activities
Develops and maintains relationships with various private, local, state and federal agencies and others to communicate CSS messaging, obtain key information, determine approaches to collaboration and/or to resolve problems
Develop reports on status and effectiveness of outreach activities
Support use of social media and distribution of non-electronic notices and materials
Work with DOR/CSS Senior Management to identify creative messaging to advertise benefits to potential customers
Work with DOR/CSS Senior Management and DOR Publishing to place targeted ads across designated social platforms and build out monthly content across all platforms
Develop and implement communication strategies to deliver concise information to DOR/CSS customers
Assist in developing graphics, illustrations, and other creative materials
Provide input and feedback on marketing and rebranding the DOR/CSS program and ongoing communication and outreach strategies
Performs related duties such as attending meetings and conferences, maintaining records, and preparing reports
Qualification
Required
Four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis
At least one year of the required experience must have been in a supervisory capacity
A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience
A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required experience
A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience
Benefits
An outstanding suite of employee benefits that add to the overall value of your compensation package
Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
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