New York Technology Partners · 4 hours ago
Desktop Support IV
Milwaukee, WI
Contract
Hybrid
Senior Level
$25/hr - $35/hr
5+ years expNew York Technology Partners is seeking a Desktop Support IV to provide expert-level technical assistance for end-user hardware and applications. The role requires extensive knowledge of desktop technology and involves resolving escalated support issues from the internal Service Desk while supporting staff in the Milwaukee office.
ConsultingInformation TechnologySoftwareStaffing Agency
Hiring Manager
Jay Doshit
Responsibilities
Provides expert-level technical assistance in preparation and support of end-user hardware and applications
Receives escalated support issues from an internal Service Desk
Independently performs a wide variety of desktop-related tasks and serves as a subject-matter expert resolving end-user issues
Qualification
Required
5+ Years in desktop support, service desk, help desk (etc.)
Windows 10/11
Microsoft Office
X64/x86 support
MECM/SCCM
iOS/Android
Virtualization - Omnissa Horizon, VMware Workstation, Microsoft Hyper-V, or similar
History of work in Wisconsin for WI based clients
End-user technical support of Windows environments (5+ years)
Technical support of Windows 10 or Windows 11 (5+ years)
Installation and support of Microsoft Office Suite (5+ years)
Extensive knowledge with desktop technology (5+ years)
Deployment and technical support of x86/x64 computers (5+ years)
Desktop software installation, support, and troubleshooting (5+ years)
Use of remote desktop / remote control tools (2+ years)
Use of Microsoft Remote Server Administration Tools (2+ years)
Use of Microsoft MECM / SCCM for software deployment, remote control, and Windows updates (1+ year)
Support of iOS or Android mobile devices using enterprise MDM solutions (1+ year)
Support of Omnissa Horizon, VMware Workstation, Microsoft Hyper-V, or similar virtualization tools (1+ year)
Experience with technical writing and documentation (1+ year)
Home internet: minimum 20 Mbps down / 5 Mbps up
Ability to connect via wired network (Cat 5a or better)
Full audio/video conferencing capabilities (camera and headset)
Preferred
Strong customer service concepts, practices, and procedures related to desktop support
Ability to independently plan and execute desktop support work with minimal supervision
Company
New York Technology Partners
New York Technology Partners is an information technology company that provides IT and engineering services.
201-500 employees
H1B Sponsorship
New York Technology Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (74)
2023 (59)
2022 (104)
2021 (74)
2020 (115)
Funding
Current Stage
Growth StageLeadership Team
Amy Reynolds
Senior Talent Acquisition Partner
Hetal Shah
Technical Recruiter at New York Technology Partners
Company data provided by crunchbase