FreedomCare · 5 hours ago
Care Specialist I (Charlestown, MA / Hybrid)
Boston, MA
Full-time
Hybrid
Entry Level
$18/hr - $22/hr
2+ years expFreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. The Care Specialist I will work closely with caregivers to provide support and education on the Freedom Care app, ensuring a seamless customer service experience while managing caregiver-related processes and communications.
FitnessHealth Care
Responsibilities
Ensure a seamless, complete, and effective Welcome and Onboarding process for all Caregivers for cases approved to start on care for the AFC (Adult Foster Care) program
Create and modify schedules in Freedom Cares’ scheduling application
Serve as initial point-of-contact for calls from Caregivers related to App issues
Field questions and concerns regarding the processing of Daily Notes
Escalate issues identified in the review of Daily Notes
Facilitate all Rapid Card processing
Respond to Caregiver payment issues or changes related to payment information
Coordinate with Team Support Specialist and field-based team members to manage the scheduling of required In-home Visits and Caregiver training to meet contractual guidelines
Provide exceptional customer service and a positive experience for patients and caregivers
Regular communication with a variety of MCOs/Case Management agencies regarding updating of patient authorizations and/or authorization related issues
Perform quarterly status reviews for an assigned group of Participants
Navigate multiple systems and portals to resolve App or case-related issues
Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications
Perform other duties, as assigned, to facilitate effective collaboration with internal teams
Qualification
Required
Must be able to commute into FreedomCare Charlestown office 3 times a week, as this is a hybrid role
Experience in high-volume inbound and outbound call environment
Motivated to help patients/caregivers with any issues they may encounter with their service
Must have poise and patience when dealing with clients, caregivers, and Case Managers
Above average knowledge of technology applications (web, telephony, mobile)
Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
Keen attention to detail, metric driven, excellent time management skills
High empathy and collaborative team player
Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!
Preferred
2+ years of relevant experience in a healthcare call center or contact center environment
Healthcare/startup experience
Able to effectively navigate multiple systems; has a high level of technological aptitude
Bilingual in Spanish, or other languages, desired
Benefits
Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities to grow your career
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
501-1000 employees
H1B Sponsorship
FreedomCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Chief Executive Officer
Recent News
Home Health Care News
2025-06-30
Company data provided by crunchbase