Wells Enterprises · 4 hours ago
Customer Claims Supervisor II - Le Mars, IA
Le Mars, IA
Full-time
Hybrid
Senior Level
5+ years expWells Enterprises is the largest privately held ice cream manufacturer in the United States, and they are seeking a Customer Claims Supervisor II to lead the Customer Claims Deduction team. This role involves supervising daily activities, driving performance, and ensuring best-in-class claim resolution while collaborating with various departments.
Food and BeverageFood ProcessingManufacturing
Responsibilities
Supervises the daily activity of the Customer Claims Deduction team to ensure consistent and accurate delivery of best-in-class claim resolution
Responds to escalated calls and complex issues in support of team members
Coaches and develops team members to improve performance and ensure continuous improvement in the department
Responsible to lead the organization’s claim resolution team and all related activities; including strategies to ensure team is meeting maximum efficiency and productivity to meet Finance/Sales SBU requirements
Establish accountabilities and goals for support team
Responsible for driving performance by providing coaching, guidance direction and development for direct reports
Responsible for identifying continuous improvement and implementing changes that would improve workflow, productivity without sacrificing resolution results
Drives collaboration with various departments such as Shared Services, Demand Finance, and Sales while delivering quality claim resolution
Sponsor, develop and improve new company policies to benefit both internal and external customers and is responsible for ensuring department is adhering to SOP and SOX as required by company
Assist with internal/external auditors in auditing claims deductions procedures and records
Manage month-end close activities and reconciliations
Prepares various reports and metrics to upper management on a periodic basis
Qualification
Required
Bachelor's degree preferred in Business, Finance or Accounting or equivalent work experience
5-7 years minimum service in related field
Knowledge of financial processes
Proficiency in Microsoft Office and Oracle
Strong communication skills
Strong organization skills
Strong problem-solving skills
Strong analytical skills
Root cause methodology
Leadership abilities
Ability to communicate effectively with internal and external customers
Multi-tasking abilities
Benefits
Comprehensive benefits
Paid time off (PTO)
Annual incentive bonus based on Company performance
Company
Wells Enterprises
Wells Enterprises produces and markets ice creams and frozen treats.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-12-07Acquired
Leadership Team
Allison Burke
Human Resources Business Partner II
Brian Ardillo
HR Business Partner II
Recent News
Food Business News
2025-10-10
Company data provided by crunchbase